Music CIty 4x4 is hiring: Service Writer / Service Advisor / Sales - Music City

Are you looking for a great career opportunity in the 4x4 industry? We're seeking to fill a FULL TIME Sales Consultant / Off-Road Customization Specialist position at Music City 4x4.

About us:

Music City 4x4 is a company in Hendersonville TN.  We are innovative, social, customer-centric and our goal is to help our clients build amazing adventures using their Jeep, Truck or other off-road vehicle. Our work environment includes:- An amazing 8,000 SQ foot facility with retail showroom and 5-bay shop - Safe work environment- Lively atmosphere- Growth opportunities

Sales Consultant and Off-Road Customization Specialist 

-Facilitate a positive buying experience for 4x4 enthusiasts

- Help customers build a plan for their build by using industry trends, Music City 4x4 technicians and your own experience. Using various materials, documents etc., show Pros/Cons to help customers so they can make an educated decision.

- Create and present accurate customer estimates

- Accountable for sales floor inventory, cleanliness, maintenance, safety and supplies

- Watch vendor notices, social posts etc. to look for new innovative products for the shop. Bring value propositions for new products to leaders.

- Call, email, post, direct message, etc., customers about prior quotes, events attended etc.

- Responsibly represent the brands you sell. Sponsor yourself with some help available by Music City 4x4. Badge your Jeep with Music City 4x4. Live the brand.

- Support Music City 4x4 events by attending and building relationships with clients.

- As you sell items in the store, ensure items are restocked and inventory updated

- Order parts for the sales you close. Follow-up on orders placed. Track and receive parts into inventory upon receipt. Ensure part ordered is correct and arrives timely to support customer project. Return damaged parts, surplus and parts ordered incorrectly.

- In partnership with manager, establish weekly, monthly and annual key performance indicators.

- Measures self and shop against targeted goals.

- Leverage clear and consistent communications with the shop team in order to ensure effective scheduling, customer needs are met and effective project timeline completion

- Strong financial acumen with an understanding of profit margins

- Creates and provides accurate cost, time and effort estimates with management approved profit margins

- Proactively assists others in achieving team and company objectives

- Maintains a clean, orderly and safe work environment

- Assists in forecasting/scheduling customer conversions, repair jobs and walk-in projects in partnership with shop team

- Ensures an outstanding customer experience

- Works with customer to assess needs and resolves concerns

- Escalation and resolution of customer concerns

- Answers questions about performance and technical aspects of our products and services

- Maintains up-to-date product knowledge to include value, benefit, features and familiarity with features/benefits of competitive products

- Collects accurate and timely payment of customer invoices

- Shares timely status and escalations with team members, management and customers

- Provides constructive feedback, observations and suggestions for continued efficiencies and improvements

- Assists in ordering, receiving and controlling inventory

- Other duties as assigned

Job Type: part-time

Benefits: Employee discounts on parts & labor

Paid time off

Flexible schedule

Health insurance available

Vision insurance available

Dental insurance available

Schedule: 8am-5pm Monday through Friday!

Job Type: Full-time

Pay: $19-$24 per hour

Expected hours: 40 per week

experience:

• Service Writer/Adviser - Aftermarket Parts Sales: 2 years (Required)
• Professional Aftermarket Jeep/Truck Parts Sales: 1 year 

Work Location: In person