Collabera

Collabera is hiring: Technical Writer in Toronto

Collabera, Toronto, ON, CA, M5V 3L3

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Job Description

Overview:

We are seeking an experienced Technical Writer to join our Securities Lending Operations team.
This role is pivotal in creating detailed process documentation and training materials to support the implementation and operation of our new Securities Lending system.
The ideal candidate will have a strong background in technical writing, with the ability to simplify complex technical concepts for diverse audiences.

Key Responsibilities:

Collaborate with subject matter experts (SMEs), developers, and stakeholders to gather detailed information about the new Securities Lending system and business process execution.
Review existing training materials to create comprehensive process documentation, including step-by-step guides, workflows, and troubleshooting guides for organization-wide dissemination.
Develop user manuals, quick reference guides, FAQs, and training materials tailored to various audiences.
Standardize documentation to maintain consistency in tone, format, and structure.
Utilize visuals such as diagrams, charts, and screenshots to enhance understanding of processes.
Conduct regular reviews and updates of documentation to reflect system changes or process improvements throughout the project lifecycle.
Maintain a documentation repository for version control and easy access.
Support the training of wider Securities Lending teams.
Provide regular and ad-hoc updates on document creation progress.

Essential Skills and Experience:

Proven experience as a Technical Writer, particularly with process and system documentation.
Strong ability to simplify technical concepts for non-technical audiences.
Excellent writing, editing, and organizational skills.
Proficiency in documentation tools such as Office Suite, Adobe Acrobat, or specialized software (e.g., Confluence, Jira, Qtest).
Understanding of workflow or process mapping tools.
Understanding of the Securities Lending and/or financial industry.

Nice-to-Have Skills and Experience:

Experience working in agile environments.

Department Description:

The Securities Lending Operations department comprises approximately 90 team members across middle and back office functions.
We operate collaboratively with counterparts in the UK and Malaysia, fostering a supportive and dynamic team culture.

Project Description:

Securities Lending Program Upgrade - This project involves upgrading our Securities Lending system to enhance functionality and efficiency.

Company Description

Collabera is a Global Digital Solutions Company providing Software Engineering Solutions for the world's most tech-forward organizations in the areas of Engineering, Cloud and Data/AI. With its roots serving the engineering needs of the world's most recognized businesses in Technology, Financial Services, Telecom and Healthcare, Collabera today operates across 60 locations in 11 countries, serves 30% of the Fortune 500, and has exceeded the industry growth rate by 3-4x for several years.