athenahealth
Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
About Us:
At athenahealth we are committed to transforming the healthcare ecosystem through innovative technology. We are seeking a Lead UX Designer with a focus on enhancing user experiences specifically related to Artificial Intelligence (AI) applications within our award-winning electronic health record and physician practice management product.
Job Summary:
In this role, you will lead the UX design efforts for our product development process, collaborating with multi-disciplinary agile R&D teams, including product managers, developers, data analytics specialists, and service operations agents. Your primary goal will be to define, design, and test workflows that leverage AI to empower medical practice staff to provide optimal patient care while getting paid for their work.
You will focus on rethinking and redesigning workflows throughout the medical revenue cycle to help healthcare providers utilize AI for faster and more accurate reimbursement from medical insurance, allowing them to concentrate more on patient care and less on administrative tasks.
Key Responsibilities:
Conduct primary and secondary research to understand user needs and how AI can enhance their experience.
Design scalable, web-based product experiences that effectively integrate AI functionalities.
Map out processes and identify how AI can streamline and improve efficiency.
Produce detailed designs and specifications for team projects.
Identify opportunities for improvement in existing products through AI enhancements.
Make informed tradeoffs and decisions regarding project scope, design strategy, and implementation.
Seek out and incorporate feedback from users and cross-functional teams.
Foster relationships across scrum teams to ensure cohesion and consistency in the user experience
Establish best practices and documentation to foster the growth of AI across the organization.
Qualifications:
5+ years of professional design experience, preferably in enterprise, financial, or healthcare systems.
Proven experience in solving complex user problems, ideally through the application of AI.
Self-directed and comfortable making decisions with incomplete information.
Strong interest in developing a deep understanding of the US healthcare space.
Experience working with agile/scrum teams is a plus.
Ability to articulate your rationale for design decisions.
A portfolio demonstrating a solid understanding of problem framing, design communication, interaction design skills, and attention to detail
About athenahealth
Here's our vision:
To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
What's unique about our locations? From an historic, 19th century arsenal to a converted, landmark power plant, all of athenahealth's offices were carefully chosen to represent our innovative spirit and promote the most positive and productive work environment for our teams. Our 10 offices across the United States and India - plus numerous remote employees - all work to modernize the healthcare experience, together.
Our company culture might be our best feature. We don't take ourselves too seriously. But our work? That's another story. athenahealth develops and implements products and services that support US healthcare: It's our chance to create healthier futures for ourselves, for our family and friends, for everyone.
Our vibrant and talented employees - or athenistas, as we call ourselves - spark the innovation and passion needed to accomplish our goal. We continue to expand our workforce with amazing people who bring diverse backgrounds, experiences, and perspectives at every level, and foster an environment where every athenista feels comfortable bringing their best selves to work.
Our size makes a difference, too: We are small enough that your individual contributions will stand out - but large enough to grow your career with our resources and established business stability.
Giving back is integral to our culture. Our athenaGives platform strives to support food security, expand access to high-quality healthcare for all, and support STEM education to develop providers and technologists who will provide access to high-quality healthcare for all in the future. As part of the evolution of athenahealth's Corporate Social Responsibility (CSR) program, we've selected nonprofit partners that align with our purpose and let us foster long-term partnerships for charitable giving, employee volunteerism, insight sharing, collaboration, and cross-team engagement.
What can we do for you? Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces - some offices even welcome dogs.
In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. And we provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.
We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.
athenahealth is committed to a policy of equal employment opportunity-that's why we recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. We're happy to provide a reasonable accommodation, for those with a disability, to complete any part of the application process. If you are unable to access or use this online application process and need an alternative method for applying, please contact us at taoperations@athenahealth.com for assistance.
https://www.athenahealth.com/careers/equal-opportunity
About Us:
At athenahealth we are committed to transforming the healthcare ecosystem through innovative technology. We are seeking a Lead UX Designer with a focus on enhancing user experiences specifically related to Artificial Intelligence (AI) applications within our award-winning electronic health record and physician practice management product.
Job Summary:
In this role, you will lead the UX design efforts for our product development process, collaborating with multi-disciplinary agile R&D teams, including product managers, developers, data analytics specialists, and service operations agents. Your primary goal will be to define, design, and test workflows that leverage AI to empower medical practice staff to provide optimal patient care while getting paid for their work.
You will focus on rethinking and redesigning workflows throughout the medical revenue cycle to help healthcare providers utilize AI for faster and more accurate reimbursement from medical insurance, allowing them to concentrate more on patient care and less on administrative tasks.
Key Responsibilities:
Conduct primary and secondary research to understand user needs and how AI can enhance their experience.
Design scalable, web-based product experiences that effectively integrate AI functionalities.
Map out processes and identify how AI can streamline and improve efficiency.
Produce detailed designs and specifications for team projects.
Identify opportunities for improvement in existing products through AI enhancements.
Make informed tradeoffs and decisions regarding project scope, design strategy, and implementation.
Seek out and incorporate feedback from users and cross-functional teams.
Foster relationships across scrum teams to ensure cohesion and consistency in the user experience
Establish best practices and documentation to foster the growth of AI across the organization.
Qualifications:
5+ years of professional design experience, preferably in enterprise, financial, or healthcare systems.
Proven experience in solving complex user problems, ideally through the application of AI.
Self-directed and comfortable making decisions with incomplete information.
Strong interest in developing a deep understanding of the US healthcare space.
Experience working with agile/scrum teams is a plus.
Ability to articulate your rationale for design decisions.
A portfolio demonstrating a solid understanding of problem framing, design communication, interaction design skills, and attention to detail
About athenahealth
Here's our vision:
To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
What's unique about our locations? From an historic, 19th century arsenal to a converted, landmark power plant, all of athenahealth's offices were carefully chosen to represent our innovative spirit and promote the most positive and productive work environment for our teams. Our 10 offices across the United States and India - plus numerous remote employees - all work to modernize the healthcare experience, together.
Our company culture might be our best feature. We don't take ourselves too seriously. But our work? That's another story. athenahealth develops and implements products and services that support US healthcare: It's our chance to create healthier futures for ourselves, for our family and friends, for everyone.
Our vibrant and talented employees - or athenistas, as we call ourselves - spark the innovation and passion needed to accomplish our goal. We continue to expand our workforce with amazing people who bring diverse backgrounds, experiences, and perspectives at every level, and foster an environment where every athenista feels comfortable bringing their best selves to work.
Our size makes a difference, too: We are small enough that your individual contributions will stand out - but large enough to grow your career with our resources and established business stability.
Giving back is integral to our culture. Our athenaGives platform strives to support food security, expand access to high-quality healthcare for all, and support STEM education to develop providers and technologists who will provide access to high-quality healthcare for all in the future. As part of the evolution of athenahealth's Corporate Social Responsibility (CSR) program, we've selected nonprofit partners that align with our purpose and let us foster long-term partnerships for charitable giving, employee volunteerism, insight sharing, collaboration, and cross-team engagement.
What can we do for you? Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces - some offices even welcome dogs.
In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. And we provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.
We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.
athenahealth is committed to a policy of equal employment opportunity-that's why we recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. We're happy to provide a reasonable accommodation, for those with a disability, to complete any part of the application process. If you are unable to access or use this online application process and need an alternative method for applying, please contact us at taoperations@athenahealth.com for assistance.
https://www.athenahealth.com/careers/equal-opportunity