UX Researcher

Responsibilities: Collaborate with product owners and stakeholders to develop a deep understanding of business problems and advocate for user experience Create research strategies that help define and work toward product portfolio objectives and key results (OKRs) Develop and conduct both quantitative and qualitative UX research methodologies to determine ease-of-use, comprehension, and satisfaction of designs and concepts Effectively present and communicate actionable insights to all levels of the organization based on research outcomes Use analytical tools (Adobe Analytics, Quantum Metric, etc.) to gather data insights that aid and supplement portfolio research strategies Create, update, and own Customer Journey Maps and Service Blueprints Work in a self-guided agile environment, juggle multiple meetings and projects Actively guide and benchmark product performance with quantitative UX metrics Scale UX research by building infrastructure, educating others, and contributing to ResearchOps Manage research software/hardware (including eye tracking equipment) and participant recruitment resources Requirements: 5+ years of experience in applied user experience research at large enterprises or highly matrixed organizations Strong understanding of user-centered design, experience with qualitative and quantitative research methods, and analytical skills Knowledge and ability using remote unmoderated testing tools and moderated testing devices and platforms (UserZoom, UserTesting, Userlytics, etc.) Familiarity in modern design and prototyping tools (Figma, Zeplin, Flinto, Sketch, Adobe CC, etc.) Excellent written and verbal communication skills and proven ability to collaborate effectively across disciplines, product lines and roles Project management skills with the ability to build strategy, set objectives & key results, and deliver on time Proficiency in modern analytical dashboards and tools (Adobe Analytics, Quantum Metric, etc.) Desire to promote and teach the importance of user-centered research to product owners, stakeholders, and designers Ability to present work in a clear and compelling manner to stakeholders—explain design recommendations by citing best practices, testing data and/or business requirements Expert user of excel or other tool that can analyze large data sets Qualifications: Graduate degree in Human Computer Interaction (HCI), Human Factors Engineering, Computer Science, Visual Design, Psychology or other related discipline