Access Dubuque
Lead Library Assistant
City of Dubuque
1 Positions
ID: 62180
Posted On 02/19/2025
Job Overview
Position Summary
GENERAL SUMMARY: Under the supervision of the Circulation Supervisor, assists in the supervision of all operations of the Circulation Activity and interprets library policy concerning the circulation of library materials, the collection of fines and fees and related work as required.
DISTINGUISHING FEATURES OF THE CLASS
: Work is performed with considerable independence within established standards and guidelines.
Job Duties
Assists Circulation Supervisor in the planning, organizing and management of the work of the Circulation Activity;
Supervises and trains the Library Assistants assigned to the Circulation Activity;
Trains, schedules, and assists in the supervision and evaluation of Circulation Activity staff;
Coordinates patron registration in the library computer system, maintains computer records for patrons, (including contracting cities and Open Access) overdue items, fines, bills, loss of materials, suspension of borrowing privileges and supervision of the reserve system;
Prepares cash reports, and daily deposit slips as needed;
Keeps statistics and prepares monthly and quarterly reports as necessary;
Interprets library policies to staff and patrons; and,
Continually works to identify ways to increase awareness and access of library materials and services.
KNOWLEDGE, SKILLS AND ABILITIES:
Library Service Delivery: Work will involve public service to patrons in person, by telephone or electronically; checking books in and out; registering patrons for library cards; patron orientation; answering the telephone; collecting fines and fees; operating the computerized library system; receiving and handling complaints/problems; notifying holders of overdue materials, and placing reserves.
Values and Mission: Knowledge of the mission, purpose and policies of the library; demonstrated ability to follow a management philosophy that is input oriented and values problem solving and the development of partnerships; a desire to be part of an organization that values service, people, integrity, responsibility, innovation and teamwork;
Interpersonal Relationships: knowledge of good customer service principles with an ability to deal pleasantly and effectively with both the public and library staff as well as establish and maintain effective working relationships with employees and the general public; ability to respond to customer inquiries in a courteous and professional manner.
Supervisory: Knowledge of supervisory principles; ability to plan, supervise and coordinate the activities of employees;
Office Equipment and Technology: Knowledge of the operation of a cash register and computer applications, particularly Microsoft Office Suite; skill in the use of word processing and spreadsheet software applications.
Monetary Transactions: Knowledge of cash handling procedures;
Effective Communication: Communication ability to communicate effectively, both orally and in writing;
Resourceful: Ability to exercise independent judgment and use resourcefulness and tact in solving problems;
Attention to Detail/Organization: Ability to maintain detailed records and files;
Oral and Written Comprehension: Ability to understand and carry out oral and written instructions;
Qualifications
MINIMUM QUALIFICATIONS:
At least two (2) years of customer service experience
Supervisory or lead work experience
Or any equivalent combination of experience and training which provides the essential knowledge, skills and abilities.
PREFERRED QUALIFICATIONS:
Experience or coursework in the library science field
Supplemental Information
Physical Requirements: Procedures require the physical ability to bend, lift, and stoop, as well as the ability to lift and carry boxes or other objects weighing 25-30 lbs each or push carts weighing up to 50 pounds each
Work Schedule: Employee may work variable hours including evenings and weekends.
FLSA STATUS: Non-Exempt
Primary Contact
214881
City of Dubuque Human Resources Department
Human Resources Department, Human Resources Department
563-589-4125
Phone
Phone
Phone
Fax
humanresources@cityofdubuque.org
Email
True
False
True
Job Details
Categories
Clerical/Office Administration
Location
Dubuque, IA
Job Type
Employee
Full/Part
Full Time
Pay/Salary
$23.09 - $30.20 Hourly
Benefits
Health Insurance
Dental Insurance
Life Insurance
Retirement Plan
Paid Vacation
Paid Sick Leave
PTO (Paid Time Off)
Paid Holidays
Tuition Reimbursement
Qualifications
Education
High School/GED
Experience
1-2 Years
Company ID
931
Job REQ #
# Positions
1
Start Date
20250219
End Date
20250305
Featured Job
0
TH Ad
0
TH Comments
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City of Dubuque
About the Company
Whether at City Hall or out on city streets, our employees serve our residents, businesses, and visitors every day. Join the City of Dubuque team to be part of a high-performance organization dedicated to the community and to delivering excellent municipal services. We are input-oriented, see problems as opportunities, search for creative solutions, and work as a team to accomplish goals and build partnerships. At the City of Dubuque, your work is meaningful and supports the community.
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Health and Dental Insurance
12 weeks of Paid Parental Leave
Paid Time Off and 11 Paid Holidays
Flexible Spending Accounts
Retirement Savings (IPERS)
Deferred Compensation Plan
Life and AD&D Insurance Coverage
Short-Term Disability
Employee Assistance Program
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With positions in over 30 departments and divisions, your perfect career fit is waiting for you at the City of Dubuque. Ready to join our team? Visit www.CityOfDubuque.org/Jobs .
City of Dubuque
1 Positions
ID: 62180
Posted On 02/19/2025
Job Overview
Position Summary
GENERAL SUMMARY: Under the supervision of the Circulation Supervisor, assists in the supervision of all operations of the Circulation Activity and interprets library policy concerning the circulation of library materials, the collection of fines and fees and related work as required.
DISTINGUISHING FEATURES OF THE CLASS
: Work is performed with considerable independence within established standards and guidelines.
Job Duties
Assists Circulation Supervisor in the planning, organizing and management of the work of the Circulation Activity;
Supervises and trains the Library Assistants assigned to the Circulation Activity;
Trains, schedules, and assists in the supervision and evaluation of Circulation Activity staff;
Coordinates patron registration in the library computer system, maintains computer records for patrons, (including contracting cities and Open Access) overdue items, fines, bills, loss of materials, suspension of borrowing privileges and supervision of the reserve system;
Prepares cash reports, and daily deposit slips as needed;
Keeps statistics and prepares monthly and quarterly reports as necessary;
Interprets library policies to staff and patrons; and,
Continually works to identify ways to increase awareness and access of library materials and services.
KNOWLEDGE, SKILLS AND ABILITIES:
Library Service Delivery: Work will involve public service to patrons in person, by telephone or electronically; checking books in and out; registering patrons for library cards; patron orientation; answering the telephone; collecting fines and fees; operating the computerized library system; receiving and handling complaints/problems; notifying holders of overdue materials, and placing reserves.
Values and Mission: Knowledge of the mission, purpose and policies of the library; demonstrated ability to follow a management philosophy that is input oriented and values problem solving and the development of partnerships; a desire to be part of an organization that values service, people, integrity, responsibility, innovation and teamwork;
Interpersonal Relationships: knowledge of good customer service principles with an ability to deal pleasantly and effectively with both the public and library staff as well as establish and maintain effective working relationships with employees and the general public; ability to respond to customer inquiries in a courteous and professional manner.
Supervisory: Knowledge of supervisory principles; ability to plan, supervise and coordinate the activities of employees;
Office Equipment and Technology: Knowledge of the operation of a cash register and computer applications, particularly Microsoft Office Suite; skill in the use of word processing and spreadsheet software applications.
Monetary Transactions: Knowledge of cash handling procedures;
Effective Communication: Communication ability to communicate effectively, both orally and in writing;
Resourceful: Ability to exercise independent judgment and use resourcefulness and tact in solving problems;
Attention to Detail/Organization: Ability to maintain detailed records and files;
Oral and Written Comprehension: Ability to understand and carry out oral and written instructions;
Qualifications
MINIMUM QUALIFICATIONS:
At least two (2) years of customer service experience
Supervisory or lead work experience
Or any equivalent combination of experience and training which provides the essential knowledge, skills and abilities.
PREFERRED QUALIFICATIONS:
Experience or coursework in the library science field
Supplemental Information
Physical Requirements: Procedures require the physical ability to bend, lift, and stoop, as well as the ability to lift and carry boxes or other objects weighing 25-30 lbs each or push carts weighing up to 50 pounds each
Work Schedule: Employee may work variable hours including evenings and weekends.
FLSA STATUS: Non-Exempt
Primary Contact
214881
City of Dubuque Human Resources Department
Human Resources Department, Human Resources Department
563-589-4125
Phone
Phone
Phone
Fax
humanresources@cityofdubuque.org
True
False
True
Job Details
Categories
Clerical/Office Administration
Location
Dubuque, IA
Job Type
Employee
Full/Part
Full Time
Pay/Salary
$23.09 - $30.20 Hourly
Benefits
Health Insurance
Dental Insurance
Life Insurance
Retirement Plan
Paid Vacation
Paid Sick Leave
PTO (Paid Time Off)
Paid Holidays
Tuition Reimbursement
Qualifications
Education
High School/GED
Experience
1-2 Years
Company ID
931
Job REQ #
# Positions
1
Start Date
20250219
End Date
20250305
Featured Job
0
TH Ad
0
TH Comments
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City of Dubuque
About the Company
Whether at City Hall or out on city streets, our employees serve our residents, businesses, and visitors every day. Join the City of Dubuque team to be part of a high-performance organization dedicated to the community and to delivering excellent municipal services. We are input-oriented, see problems as opportunities, search for creative solutions, and work as a team to accomplish goals and build partnerships. At the City of Dubuque, your work is meaningful and supports the community.
The City of Dubuque values its employees and offers competitive salaries and benefits such as:
Health and Dental Insurance
12 weeks of Paid Parental Leave
Paid Time Off and 11 Paid Holidays
Flexible Spending Accounts
Retirement Savings (IPERS)
Deferred Compensation Plan
Life and AD&D Insurance Coverage
Short-Term Disability
Employee Assistance Program
Tuition Reimbursement Program
Longevity Pay Starting After 6 Years of Service
Flexible Work Arrangements
Paid Time Volunteering
With positions in over 30 departments and divisions, your perfect career fit is waiting for you at the City of Dubuque. Ready to join our team? Visit www.CityOfDubuque.org/Jobs .