Library Assistant III - Access Services Job at Bridgewater Bagel & Coffee in Bri

Position Information

Title: Library Assistant III - Access Services

Department Summary: The Clement C. Maxwell Library is open an average of 87 hours each week during the academic year. It is a busy, dynamic place with classrooms, academic and administrative offices throughout the building. The library serves all BSU students, faculty, staff, researchers from across the country and world, as well as the residents of the surrounding communities.

Library Services is dedicated to meeting the needs of its communities, to updating its service models as pedagogies and librarianship evolve, to renewing the knowledge and skills of librarians and staff as practices change, to deploying new technologies to improve interactions with library users and to enhance user experiences. Successful candidates will be staff members who can work with their colleagues to help meet the mission of the department in serving and supporting our racially and ethnically diverse campus community. Members of underrepresented groups, minorities, women, veterans, persons with disabilities, and all persons committed to diversity and inclusive excellence are strongly encouraged to apply.

Position Summary: The Maxwell Library at Bridgewater State University seeks a motivated and collaborative full-time Library Assistant. The full-time Library Assistant III (LA III) reports to the Manager of Access Services and collaborates with colleagues in the Access Services Department to assist patrons at the Maxwell Library’s service desk, as well as over the phone and via online chat. In addition, the LA III will be cross-trained to provide other crucial library services, including basic reference support, basic technology support, document delivery backup, collection/compilation of statistical data, and other duties as assigned.

Responsibilities:

• Serve patrons at our busy service point in all Library related inquiries.
• Demonstrate sensitivity to and understanding of students from diverse backgrounds with a wide range of abilities.
• Perform a variety of access services tasks and circulation duties as assigned, including checking library material in and out, answering phones, responding to online chats, processing items on-hold for patrons, unpacking and organizing deliveries from our library network.
• Perform start-up or closing tasks for specific shifts.
• Answer basic reference and technology questions.
• Perform various inventory control tasks, including re-shelving materials, shelf-reading, assisting with weeding of materials, and book stacks maintenance.
• Assist patrons in the basic use of the library catalog and other online library databases.
• Assist with recruitment, supervision, and training of student workers.
• Create book and resource displays within the library.
• Participate in library and university-wide library outreach efforts.
• Gather, organize, and prepare monthly library service statistics.
• Attend workshops, seminars, and other educational opportunities to enhance job knowledge.
• Other duties as assigned.

Required Qualifications:

• Two years’ experience as a library assistant in an academic library or public library, including at least one year in a supervisory capacity.
• General knowledge of library services and workflows.
• Commitment to customer service excellence/support to enhance an environment of equity, diversity, and inclusion.
• Effective oral and written communication skills.
• Ability to deal tactfully with others and provide effective customer service.
• General knowledge of computers and basic skills with Office 365 or other workplace productivity software.
• Experience using library systems and equipment typically found in libraries (i.e., printers, photocopiers, scanners, and other hardware and software).
• Ability to stand for prolonged periods, to bend, stoop, reach and push heavy book carts (up to 40lbs).

Preferred Qualifications:

• Associate’s degree or higher.
• Experience answering library reference questions.
• Knowledge of library research, reference materials, and general library services.
• Experience troubleshooting desktop computers and software (e.g., Windows 10/11, printer and scanner drivers, Microsoft Word and Excel, etc.).
• Experience documenting policies and workflows.
• Experience training others in processes, workflows, and policies.

Special Conditions for Eligibility: Please be aware that employment at Bridgewater State University is contingent upon completion of a successful background check. Bridgewater State University is an E-Verify employer. This position is not eligible for H-1B sponsorship.

EEO Statement: Bridgewater State University (BSU) is an affirmative action/equal opportunity employer which actively seeks to increase the diversity of its workforce. We are dedicated to providing educational, working and living environments that value the diverse backgrounds of all people.

Position Type: AFSCME Classified

Salary Range: $1,930.85 bi-weekly (Grade 14, Step 1)

Posting Number: S01189P

Open Date: 02/05/2025

Close Date: 03/05/2025