Patient Education Manager (PEM)- Neurology - Gulf - FL, GA, AL, PR Job at Sanofi

Job Title: Patient Education Manager (PEM)- Neurology - Gulf - FL, GA, AL, PR

Location: Remote USA, Gulf - FL, GA, AL, PR

About the Job

At Sanofi, we are dedicated to transforming patient health through chasing the miracle of science. As a prominent pharmaceutical manufacturer, our commitment extends beyond drug development, ensuring that patients can access and afford our therapies.

The Sanofi Patient Support Services (PSS) team is focused on supporting patients wishing to access Sanofi therapies. This is achieved by offering programs that provide reimbursement and logistics support, financial assistance, and patient education. In addition to the program offerings, the PSS organization is also home to field teams that provide education and support to patients and customers.

This position will focus on patient and HCP education, ensuring that all stakeholders understand disease awareness, REMS requirements, and lab monitoring expectations. They will provide critical pre-Rx and onboarding and adherence education, helping patients and caregivers feel confident throughout their treatment journey and support SAMs (Strategic Account Managers) in additional HCP education when needed. The overall objective of this Team is to be the subject matter expert on the REMs, patient enrolment, and lab process for patients and HCPs both pre and postscript. They will be accountable to support healthcare providers and staff throughout the patient onboarding process. Doing so will support compliance with the Neurology REMS Program, including REMS Deviation Management, to assist in identifying Central Lab Program issues. This role will also be responsible for providing patient and care partner education programs with on-label product education and education on lab monitoring processes and conduct ongoing adherence education programs.

Main Responsibilities:

1. Deliver pre-prescription (pre-Rx) patient awareness and brand education to office staff on REMS enrolment for HCP and patients.
2. Educate patients and care partners on REMS enrolment, patient onboarding, Sanofi Support Services, and lab monitoring requirements.
3. Partner with SAM (Strategic Account Manager) in account planning and education of HCPs and office staff on product education, patient onboarding, Sanofi Support Service, and lab monitoring.
4. Act as an escalation point for Case Managers, providing additional education and support for patients.
5. Work collaboratively cross-functionally to ensure alignment with field, hub, and patient access & reimbursement teams (FRMs).
6. Conduct adherence programs via on-demand/requested or a standard cadence.
7. Educate healthcare providers and staff on the clinical and logistical aspects of onboarding a new patient, in accordance with product label utilizing Sanofi approved resources.
8. Ensure offices are audit-ready and comply with the requirements of the REMS Program, including following up/retraining on any identified findings.
9. Educate patients and their care partners on safety and what to expect on the product.
10. Identify, escalate, and assist in the resolution of REMS deviations at the HCP level.
11. Provide education to patients and care partners on-label on product and lab process.
12. Adhere to all compliance policies.
13. Meet documented KPIs and report progress throughout the year.
14. Attend and present at cross-functional team meetings/calls, Zone, National POAs/Meetings, and Conferences.
15. Support the business with other activities and special projects, as needed.

About You

Basic Qualifications:

1. BA/BS degree in life sciences or related field.
2. 8-10 years of experience in the pharmaceutical/biotech industry.
3. 3-5 years prior experience in a field educator role.
4. Excellent verbal and written communication, mediation, and problem-solving skills, including the ability to connect with patients, caregivers, and providers.
5. Experience and demonstrated success working in a complex matrix to accomplish goals.
6. Strong people skills that demonstrate flexibility, persistence, creativity, empathy, and trust.
7. Valid Driver’s License.
8. Must reside in assigned geography.

Preferred Qualifications:

1. Degree in Nursing, Clinical or Medical.
2. Existing relationships with MS Key Opinion Leaders (KOLs).
3. Previous MS/Neurology experience.
4. Nursing or strong clinical background.
5. Demonstrated success working within cross-functional teams.
6. Outstanding interpersonal skills, including building strong working relationships, and managing and resolving conflict.
7. Strong organizational skills and ability to adapt to change.

Travel Requirements:

• ~50% travel, depending on geography.
• Ability to travel to meetings/trainings/programs as necessary.

Why Choose Us?

• Bring the miracles of science to life alongside a supportive, future-focused team.
• Discover endless opportunities to grow your talent and drive your career.
• Enjoy a thoughtful, well-crafted rewards package.
• Take good care of yourself and your family, with a wide range of health and wellbeing benefits.

This position is eligible for a company car through the Company’s FLEET program. Candidates must complete all fleet safety training and must maintain an acceptable driving record regarding accidents and incidents.

The salary range for this position is $100,500 - $167,500 USD Annually. In addition to sales incentive, all compensation will be determined commensurate with demonstrated experience.

Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally diverse workforce.

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