About The Role
We at PEI Group are looking for a Lead UX Researcher to join our welcoming, diverse, and growing Product team, based here in London. PEI is an established and expanding B2B company offering a mixed product suite (SaaS subscription products and non-SaaS), produced for the Private Equity market. In this role, you will lead the UXR team, mentoring less experienced members, producing strategies and processes, a UXR playbook and concurrently deliver insights through your own practice. You are the advocate for the user throughout the product development lifecycle, playing a critical role in shaping the user experience of our products, by deeply understanding user needs and behaviours. You are a listener and have an interest in learning about niche financial industries and the various personas within them.
- Plan and execute a variety of research methods, including user interviews, usability testing, surveys, and user observation.
- Analyse qualitative and quantitative data to identify user needs, pain points, and opportunities.
- Create user personas, journey maps, and other research artefacts to communicate findings effectively.
- Conduct competitor research to establish market-fit and benchmark our products against others.
- Represent the voice of the user throughout the product development process influencing decisions based on UR findings.
- Collaborate closely with product managers, designers, and engineers to ensure user needs are met at every stage.
- Foster a data-driven culture within the product team.
- Mentor and guide the UX research team.
- Develop strategies for working within and outside of the existing processes.
- Stay abreast of the latest research methodologies and industry best practices.
- Clearly and concisely communicate complex research findings to a non-research audience of stakeholders through presentations, reports, and other appropriate formats.
- Proficiency with user research tools such as GA, Dovetail and Heap.io. Experience working with CRMs.
About You
Requirements
- Minimum of 7 years of experience in a customer insight, data analytics, or a similar role in a digital company.
- Minimum of 2 years of experience as a team lead in a similar capacity.
- Proficiency in data analysis tools and software.
- Strong understanding of customer behaviour analysis and market research methodologies.
- Excellent analytical and problem-solving skills with a keen attention to detail.
- Ability to translate complex data into clear and actionable insights for non-technical stakeholders.
- Strong communication and presentation skills.
- Experience working in a fast-paced, cross-functional environment.
- Knowledge of digital marketing, e-commerce, and customer journey optimization is a plus.
Benefits:
- Generous Leave: 25 days annual leave (+8 bank holidays), Holiday-Flex and a gifted December break.
- Volunteer Time: 4 days of volunteer leave per year to give back to your community.
- Comprehensive Benefits: Life Cover, Private Medical Insurance.
- Financial Perks: Employee Incentive Reward Scheme, 4.5% matches pension contribution, free building gym access and a Cycle to Work Scheme.
- Employee Support: Employee Assistance Programme to enhance employee’s wellbeing & Referral Scheme to help reward your network.
- Flexible Working: Enjoy a flexible working policy to balance your professional & personal life.
About Us