PEI
About The Role
We at PEI Group are looking for a Lead UX Researcher to join our welcoming, diverse, and growing Product team, based here in London. PEI is an established and expanding B2B company offering a mixed product suite (SaaS subscription products and non-SaaS), produced for the Private Equity market. In this role, you will lead the UXR team, mentoring less experienced members, producing strategies and processes, a UXR playbook and concurrently deliver insights through your own practice. You are the advocate for the user throughout the product development lifecycle, playing a critical role in shaping the user experience of our products, by deeply understanding user needs and behaviours. You are a listener and have an interest in learning about niche financial industries and the various personas within them.
Responsibilities and duties
Conducting Market and User Research:
- Plan and execute a variety of research methods, including user interviews, usability testing, surveys, and user observation.
- Analyse qualitative and quantitative data to identify user needs, pain points, and opportunities.
- Create user personas, journey maps, and other research artefacts to communicate findings effectively.
- Conduct competitor research to establish market-fit and benchmark our products against others.
Advocating for the User:
- Represent the voice of the user throughout the product development process influencing decisions based on UR findings.
- Collaborate closely with product managers, designers, and engineers to ensure user needs are met at every stage.
Building and leading a Research Culture:
- Foster a data-driven culture within the product team.
- Mentor and guide the UX research team.
- Develop strategies for working within and outside of the existing processes.
- Stay abreast of the latest research methodologies and industry best practices.
Communicating Research Findings:
- Clearly and concisely communicate complex research findings to a non-research audience of stakeholders through presentations, reports, and other appropriate formats.
Tools and Technologies:
- Proficiency with user research tools such as GA, Dovetail and Heap.io. Experience working with CRMs.
About You
Requirements
- Minimum of 7 years of experience in a customer insight, data analytics, or a similar role in a digital company.
- Minimum of 2 years of experience as a team lead in a similar capacity.
- Proficiency in data analysis tools and software.
- Strong understanding of customer behaviour analysis and market research methodologies.
- Excellent analytical and problem-solving skills with a keen attention to detail.
- Ability to translate complex data into clear and actionable insights for non-technical stakeholders.
- Strong communication and presentation skills.
- Experience working in a fast-paced, cross-functional environment.
- Knowledge of digital marketing, e-commerce, and customer journey optimization is a plus.
Benefits:
- Generous Leave: 25 days annual leave (+8 bank holidays), Holiday-Flex and a gifted December break.
- Volunteer Time: 4 days of volunteer leave per year to give back to your community.
- Comprehensive Benefits: Life Cover, Private Medical Insurance.
- Financial Perks: Employee Incentive Reward Scheme, 4.5% matches pension contribution, free building gym access and a Cycle to Work Scheme.
- Employee Support: Employee Assistance Programme to enhance employee’s wellbeing & Referral Scheme to help reward your network.
- Flexible Working: Enjoy a flexible working policy to balance your professional & personal life.
About Us
Who we are:
PEI Group is a subscriber-focused business intelligence company. With our multi-talented global team of over 490 people, spread across EMEA, USA & Asia, our purpose is to inform and connect investment professionals across global, specialised markets. We identify specific high growth, high value investment sectors and themes where deep insight, strong market relationships and active capital flows are critical for success.
What we do:
PEI Group provides industry-leading journalism, data, and market insight to subscribing clients via a wide portfolio of specialist brands supported by our robust and scalable digital publishing, analytics, and database platform. We also track the firms and individuals who shape markets and bring client-communities together to enable knowledge sharing, profile building and relationship development through professional networks and events.
At PEI we value diverse talent and welcome applications from everyone – regardless of background. We are an equal opportunity employer and our inclusive culture at PEI is reflected in every stage of the recruitment journey. Please inform us at initial stages of the recruitment process if you require any reasonable adjustments and we can accommodate this.
PEI Group supports flexible working arrangements, and we welcome career returners.
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