Job Description
Sally's mission is to be the most trusted vehicle and service provider for professional drivers. We operate a large fleet of vehicles that we provide to rideshare, last mile, and taxi drivers on a flexible basis. We invest heavily in our technology and our people to deliver best-in-class service to our customers.
We're looking for an energized automotive professional with knowledge of service writing to join us onsite at our HQ in Long Island City, NY!
As a Service Writer, you will report to our Service Manager and be responsible for the efficient operation and control of work requests in our facility. Your job will be to diagnose, write service tickets, and help manage the workflow that enters our facility. This work requires teaming, respect, and problem-solving with different parts of the organization.
What you'll do
- Be the first point of contact for all garage customers to ensure best-in-class service
- Greet customers in a professional, courteous, and timely manner
- Open work order requests immediately upon vehicle intake and notate customer concerns
- Work with Service Manager and Automotive Technicians to allocate workflow efficiently
- Estimate costs for work to be carried out
- Maintain customer contact to ensure smooth delivery of vehicles
- Drive vehicles to and from service lane, service stalls, and parking areas as needed
- Ensure quality control of vehicles, including cleaning and detailing of vehicles
- Maintain a collaborative, inclusive, and respectful attitude in a dynamic environment
What we look for
- High school diploma or equivalent; technical training preferred
- Basic knowledge of methods, techniques, parts, tools, and materials used in automotive services
- Toyota and or Tesla experience a plus
- High level of computer proficiency
- Excellent verbal and written communication skills
- A valid unrestricted driver's license
- Capable of standing, walking, and completing repeated physical actions and functions for 8 hours per day
Benefits
- 15+ PTO days
- Health and dental contribution plans
- Team lunches
Compensation range: $20-$25/hr
Please note that this position is not eligible for Visa sponsorship.
*Offer amounts within our ranges are based on skills, experience, relevant education or training, and other job-related factors. At Sally, we believe in making thoughtful decisions around compensation to ensure the growth and development of our employees. We want you to grow with us as our company grows!