Job Description
About Dialpad
Dialpad is the leading Ai-powered customer communications platform creating human-first, Ai-enhanced solutions that will drive the next wave of how businesses communicate with and serve their customers. Enterprise customers like Randstad, Remax, Mizuho, Cigna, T-Mobile, Johns Hopkins, Motorola, Warby Parker, Panera Bread, and Netflix, use Dialpad and its Ai capabilities to deliver amazing customer experiences. Supported by notable investors such as Andreessen Horowitz, Google Ventures, and ICONIQ Capital, Dialpad is a dynamic force in Ai technology with a rapidly expanding presence. Visit dialpad.com to learn more.
Your role
The Sr. Product Writer is a critical member of the cross-functional design and development teams and is a day-to-day member of the content team. As a user advocate, you'll craft content experiences that meet user needs and drive engagement, ensuring successful product adoption. Your deep understanding of Dialpad's products will enable you to transform complex ideas into clear, approachable language while maintaining a consistent tone across all platforms. A crucial aspect of this role is developing and evolving Dialpad's UX copy system. Your work will drive user engagement and retention while delivering a delightful customer experience.
What you'll do
- Content Creation: Write, edit, and refine UX copy across various product experiences, including onboarding flows, in-product education, navigation, and core components of the user experience.
- Brand Alignment: Infuse brand voice into all touchpoints, ensuring consistency in tone, voice, and messaging across platforms.
- Strategy & Systems: Develop and maintain scalable content systems, frameworks, and guidelines to support consistent, high-quality user experiences.
- Collaboration: Partner with product managers, designers, engineers, and other stakeholders to align content with design and functionality, shaping a unified product narrative.
- Innovation & Trends: Stay updated on industry best practices, bringing innovative ideas to improve content strategy and execution.
- Cross-Functional Projects: Support additional initiatives such as naming conventions, marketing content, and other product-related narratives.
Skills you'll bring
- 6+ years of experience in UX copywriting. Additional background in creative copywriting, editorial, or marketing is a plus.
- Experience working with and contributing to a Design System, scalable copy system, or component library.
- Proven experience collaborating successfully with product managers, product designers, product marketing managers, researchers, and data analysts to build exceptional product experiences.
- Facility for breaking down complex concepts into clear, accessible language and leaning into moments of delight when appropriate.
- Excellent communication skills, both verbal and written.
- Portfolio of compelling UX writing examples for business SaaS audiences.
Dialpad benefits and perks
Benefits, time-off, and wellness
An apple a day keeps the doctor away—and it doesn't hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!
Professional development
Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.
Culture
We've been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.
Compensation
Teamwork makes the dream work, and Dialpad offers competitive salaries because each and every Dialer participates in our success.
Diversity, Equity, and Inclusion (DEI) at Dialpad
At Dialpad, we are passionate about Doing the Right Thing. This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it's our responsibility to come together to create a culture where all Dialers can Work Beautifully, Delight Our Users, and Innovate Continuously to bring our world-class product to life.
Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning & development program focused on the success of our Dialers.
Don't meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.