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RELATED

RELATED is hiring: Community Manager in Chicago

RELATED, Chicago, IL, United States, 60290

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Responsibilities

Are you interested in working for an owner/operator? Are you a pro at bringing apartments and people together? Do you always go the extra mile? Are you a motivated team player?

If so, we are looking for you to join our team as a Community Manager for Town Homes at Coyote Ridge, a 528 unit community in Carrollton, Texas!

WHY YOU’LL LOVE IT HERE

  • Lots of paid time off (19+ days!) – we value your life outside of work.
  • Customizable total rewards package – pick from our medical, vision and dental options, along with our life insurance and an Employee Assistance Program.
  • Financial wellness perks to set you up for success - such as 401(k), FSA & HSA, employer-paid life and AD&D insurance; paid leave & disability programs.
  • Mental health resources, such as counseling, are available to our team members.
  • Fertility benefits – such as surrogacy, adoption assistance and more!
  • Paid time off to volunteer and we will match your charitable donations! We are a passionate team making real impact on the world!
  • Grow with us – learning & training programs; tuition & certification reimbursement; internal advancement opportunities are available.
  • …and so much more!

WHAT YOU’LL BE DOING AS A COMMUNITY MANAGER

  • You’ll be at the heart of our business – the face of Related Management Company (RMC) for residents, employees, and agency partners.
  • Show your team the way toward meeting business objectives: ensuring your property meets budgeted profitability and is in compliance with all regulations.
  • Help your team flourish through coaching and development, helping them achieve their professional goals while tracking toward your own.
  • Set annual property budget in partnership with Regional Manager.
  • Develop and execute SMART action plans to improve property revenue and minimize controllable expenses; ensure property performs at or exceeding annual budget.
  • Lead consistent team communication and host team meetings to align toward business goals.
  • Manage resident relations and requests, including conflict resolution, while maintaining a strong sense of community.
  • Oversee and provide guidance to maintenance staff; manage invoice and payment processing.
  • Partner with property support teams (e.g., Compliance, HR, Facilities) to address concerns and for assistance as needed to advance the business.

COMPENSATION

  • 80,000 - 90,000 / year
  • plus annual performance based bonus

Qualifications

WHO WE ARE LOOKING FOR

  • Experienced Customer Service Pro - You have at least 5 years experience as an on-site Manager at a property of 400+ units. You enjoy fostering long-lasting relationships with your clients and your team by providing an excellent customer experience.
  • Certified Professional – You are a Certified Apartment Manager, Accredited Apartment Manager, or ARM (bonus points for this, but not required!).
  • Number Lover – You are familiar with reading financial performance and budget worksheets.
  • Naturally Inquisitive – You are always on the lookout for better solutions.
  • Strong Communicator - you clearly express your thoughts in conversation and listen actively.
  • Opportunity Finder – You add value by solving for the root cause of the issue with the optimal outcome in mind.
  • Extremely Reliable – You are known for being extremely reliable and accountable for your deliverables!
  • Experience with Yardi, Ariba or Hubble (or similar software program).
  • Demonstrate leadership skills and employee management of 8+ people.
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