Cultural Community Manager Job at Partnership HealthPlan of California in Fairfi

Overview

To be responsible for managing the community engagement with our specific communities that are experiencing health disparities in 24 counties and improving key disparities found with CAHPS score. Establishes connections with various community-based organizations and translates their needs to tangible actions that the health plan can act upon. Advises on Partnership’s community engagement across multiple departments. Leads engagement with network providers, subcontractors, downstream subcontractors to implement focus groups or individual 1:1 meetings, across the network, to directly gather feedback from members. The position will lead a team of specific community health needs liaisons that are focused on health disparities in key counties.

Responsibilities

Identifies, establishes, and manages partnerships with external organizations specifically to advance Partnership’s health equity and social determinants of health efforts. Assists with disseminating key information to specific community-related committees/organizations and gathering intelligence from key stakeholders. Identifies key external community events and provides guidance on how to optimize engagement. Attends key external community events in combination with cultural and linguistic liaisons and community health needs liaisons. Manages the Cultural and Linguistic-related deliverables from NCQA accreditations and Quality Measure performance improvement activities. Manages and presents community-based organization or community member input to various internal/external committees. Participates and works with other departments on cross-departmental initiatives that require QIHEC input/participation. Tracks community engagement Equity budget spending, coordinates with the director and finance department as needed for projects, reimbursements, and questions. Supports HEDIS performance improvement by conducting qualitative data analysis, designing and implementing goals and interventions, and measuring results to evaluate intervention and outcome. Will have oversight of producing annual reports regarding CAHPS related activities and creates community needs assessment per disparity. Other duties as assigned.

Qualifications

Education and Experience

Bachelor’s degree; At least a minimum of 4 to 6 years of experience working directly in Health Equity or community engagement with a proven track record of organizing various focus groups or other community forums. Experience in leading and managing staff preferred.

Special Skills, Licenses and Certifications

Strong understanding of community engagement principles and concepts, theories, and best practices; Excellent compliance management skills; Excellent verbal and written communication skills to effectively convey community concepts and engage with various stakeholders; Ability to assess the effectiveness of training programs, gather feedback, and use data for continuous improvement. Valid California driver’s license and proof of current automobile insurance compliant with Partnership policy are required to operate a vehicle and travel for company business.

Performance Based Competencies

Ability to handle multiple tasks simultaneously and remain cognizant of the daily project management queue and the need to be compliant with timeliness.

Work Environment And Physical Demands

More than 80% of work time is spent in front of a computer monitor. Must be able to work in a high pace and high intensity environment.

All HealthPlan employees are expected to:

• Provide the highest possible level of service to clients;
• Promote teamwork and cooperative effort among employees;
• Maintain safe practices; and
• Abide by the HealthPlan’s policies and procedures, as they may from time to time be updated.

HIRING RANGE:

$103,059.95 - $133,977.94

IMPORTANT DISCLAIMER NOTICE

The job duties, elements, responsibilities, skills, functions, experience, educational factors and the requirements and conditions listed in this job description are representative only and not exhaustive or definitive of the tasks that an employee may be required to perform. The employer reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of its business, competitive considerations, or work environment change.