Apex Systems is hiring: Content Designer in Stamford
Apex Systems, Stamford, CT, United States, 06925
As an Associate Content Designer, you will drive the execution of a digital self-service experience for a large telecom company's customer. As a writer, you convey a professional and direct yet friendly tone and are concise with your language. You are receptive to feedback and adaptable in the face of changing priorities. You also have excellent time management skills and can be self-directed when necessary.
This is an opportunity for an organized and creative thinker to make a difference in this role as part of a collaborative team.
WHAT OUR ASSOCIATE CONTENT DESIGNERS ENJOY MOST
- Writing communications that provide crucial information relevant to customers’ experience, including billing changes, outages, appointment reminders, and everything in-between.
- Creating email and SMS copy that supports not only our representatives but helps explain topics directly to individual customers.
- Writing and editing content for our support site within our Content Management System (CMS).
- Ensuring consistent messaging across all channels (e.g., support site, digital communications, and the app).
- Collaborating with stakeholders to determine the best possible customer experience.
- Incorporating editorial feedback received from stakeholders into our content according to our style.
- Ensuring the proper and most effective tagging of content for search engine optimization and performance.
During a typical day, you may be writing a customized support article, incorporating segmentation criteria, editing a pre-existing online form, or evaluating performance metrics to influence changes to online content. If you want to be an advocate for the customer experience within an organization, this role may be for you.
WHAT YOU’LL BRING TO THE TEAM
Required Qualifications
- Experience: Writing experience: 6 months or more.
- Education: Bachelor’s degree or equivalent experience.
- Technical skills: Familiarity with common productivity tools (MS Office, etc.).
- Skills: Understanding of basic UX/product design principles.
- Abilities: Collaborate and work well with others; understand design thinking and user experience design best practices, in particular the difference between copywriting and content design; effective written and verbal communication skills; effective time management skills and ability to be self-directed when needed.
Working conditions: Office environment.
Preferred Qualifications
- Technical Skills: Content Management Systems (Drupal, AEM, Wordpress).
- Understanding of basic web technologies (HTML, CSS); Familiarity with common productivity tools (MS Office, etc.); Adobe Creative Cloud applications.
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at employeeservices@apexsystems.com or 844-463-6178.
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Employee Type:
FullTime
Location:
Stamford, CT, US
Job Type:
Digital Experience and Content Strategy