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Enterprise Land Mobile Radio (ELMR) Technician Job at ZipRecruiter in Atlanta

ZipRecruiter, Atlanta, GA, United States, 30383

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Dynamic Solutions Technology, LLC, a premier strategic services firm that meets IT and Service needs for commercial and government clients, is seeking a full-time Enterprise Land Mobile Radio (ELMR) Technician to support DoD customers in the Jacksonville, FL area.

-------------------------- ACTIVE SECRET CLEARANCE REQUIRED ----------------------------

Responsibilities:

Experienced technician will provide Enterprise Land Mobile Radio (ELMR) customer service (i.e., help-desk) and technical expertise to customers located throughout the CNRSE command. Primary duties will include:

  • Providing daily maintenance and sustainment of all assigned ELMR Government equipment.
  • Conducting a 100% semi-annual inventory of all ELMR Network Management Terminal (NMT) assets, and providing reports to the Regional ELMR Manager.
  • Coordinating with the Regional ELMR Manager/Assistant Manager on the assignment and programming of radio assets, and troubleshooting radio subscriber units and/or network.
  • Assisting in the development of talk groups, Radio Set Identifiers (RSIs), and call signs tailored to customer needs.
  • Programming radio subscriber units IAW the Base Communications Plan, ELMR Fleet map, and the ELMR programming Standard Operating Procedures (SOP).
  • Recommending and implementing approved operating system enhancements that will improve the reliability and performance of the system.
  • Installation, maintenance, configuration, and integrity of software and hardware products in support of the implementation and operations plan.
  • Providing maintenance and operation of Emergency Communications "flyaway" equipment in support of the Installation Commander/Emergency Manager.
  • Moving freight, stock, and other materials to and from storage and production areas, loading docks, delivery vehicles, and containers, by hand or using hand trucks and other equipment.
  • Providing monthly status of ELMR equipment to the Region ELMR Manager.
  • Receiving and processing user subscriber unit orders.
  • Coordinating encryption key changeover with the Region ELMR Manager.
  • Reloading encryption keys in user subscriber units when requested by Helpdesk.
  • Providing training to users on subscriber unit operation.
  • Providing training to users on Regional and site policies and procedures.
  • Monitoring the Installation RF site, inspecting RF equipment, AC units, and power supply.
  • System checking power generator and UPS, IAW prescribed maintenance procedures.
  • Reporting failure of ELMRT-1 transmission and communication lines supporting to DISA.
  • Reporting all alarm conditions and equipment malfunctions or failures to ISD Helpdesk.
  • Notifying users of planned or unplanned outages and refresh/upgrade requirements.
  • Managing on-site inventory of equipment spares.
  • Recording all customer service and/or support requests in The Remedy Tracking Database.

Qualifications Requirements:

  • CompTIA Security+ CE certification.
  • No minimum education; High School Diploma or General Education Development (GED) certificate.
  • Four (4) years of demonstrated relevant experience.
  • Active Secret Security Clearance required.

Qualifications:

  • Excellent communicator.
  • Ability to work independently and as a team member.
  • Ability to learn and apply administrative support concepts to assigned duties.
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