User Experience Researcher (W2 Only) Job at HireTalent - Staffing & Recruiting F

Job Title: UX Researcher

Location: Fort Worth, TX (Hybrid)

Duration: 6 Months + Possible Extension

Note: W2 only

Job Overview:

Seeking an experienced UX Researcher to lead product portfolio research in a portfolio and product-based culture. The role involves conducting qualitative and quantitative UX research, influencing product decisions, and scaling ResearchOps. You will work in a cross-functional agile team, advocating for user-centered design and improving research infrastructure.

Key Responsibilities:

• Conduct UX research using heuristic reviews, click tests, surveys, eye tracking, usability testing (UserZoom, UserTesting, Userlytics), user interviews, and competitive analyses.
• Analyze Adobe Analytics, Quantum Metric, and other data sources to supplement research strategies.
• Create and manage Customer Journey Maps and Service Blueprints to improve customer experience.
• Effectively present research insights to stakeholders and product teams.
• Benchmark product performance using quantitative UX metrics and identify areas for improvement.
• Manage research tools, software/hardware, and participant recruitment.
• Scale ResearchOps, improve research infrastructure, and mentor junior researchers.

Required Qualifications:

• 5+ years of applied UX research experience in large enterprises.
• Strong expertise in user-centered design, qualitative and quantitative research methods.
• Proficiency in UX design/prototyping tools: Figma, Zeplin, Sketch, Adobe CC, Flinto.
• Experience with analytical tools: Adobe Analytics, Quantum Metric.
• Strong communication, project management, and stakeholder collaboration skills.
• Advanced Excel skills for data analysis.

Preferred Qualifications:

• 7+ years of UX research experience in a portfolio-based environment.
• Experience in the aviation industry or with unionized workforces.
• Knowledge of AI applications in UX research.
• Experience scaling research practices and setting up research repositories.
• Graduate degree in HCI, Human Factors, Psychology, Computer Science, or related fields.