Depot Connect International
Depot Connect International is hiring: Service Writer in Pasadena
Depot Connect International, Pasadena, TX, United States, 77505
The Service Writer ensures quality customer service and support in person, via phone, or e-mail. This often includes quoting service work, selling additional services, updating the customer in a timely manner, contacting the customer when quotes and/or work is completed with final pricing.
Essential Job Functions
- Support the service team by maintaining complete job files, including correspondence relative to approvals, etc., which tie back to more prompt payment(s).
- Technician time keeping and review on a daily basis; submittal to payroll bi-weekly.
- Creation of repair orders to include customer concerns, contact info, unit info, etc.
- Prepare repair orders review for service manager; finalize shop invoicing; mailing and filing of same.
- Maintain job files with all pertinent correspondence to each job.
- Daily yard checks and logs and update the customer accordingly.
- Update daily key performance indicators (electronic and printed) to be posted in the shop.
- Interact with service management team, and technicians.
- Ensure fabrication materials are readily available in stock.
- Allocate and pull parts for repairs orders.
- Research and order parts to job spec.
- Pickup parts as needed.
- High School Diploma required; Associates or Bachelor's degree a plus.
- Prefer at least 5+ years’ experience in a similar role.
- Self-starter with excellent customer service skills.
- Strong organizational and time management skills.
- Detail oriented.
- Strong written and verbal communication skills.
- 401(k) with match.
- Medical, Dental and Vision Insurance.
- Paid Time Off.
- Paid Holidays.
- Tuition Reimbursement.
- Parental Leave.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Strategy/Planning and Information Technology
Industries
Truck Transportation
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