Logo
Depot Connect International

Depot Connect International is hiring: Service Writer in Pasadena

Depot Connect International, Pasadena, TX, United States, 77505

Save Job

The Service Writer ensures quality customer service and support in person, via phone, or e-mail. This often includes quoting service work, selling additional services, updating the customer in a timely manner, contacting the customer when quotes and/or work is completed with final pricing.

Essential Job Functions

  • Support the service team by maintaining complete job files, including correspondence relative to approvals, etc., which tie back to more prompt payment(s).
  • Technician time keeping and review on a daily basis; submittal to payroll bi-weekly.
  • Creation of repair orders to include customer concerns, contact info, unit info, etc.
  • Prepare repair orders review for service manager; finalize shop invoicing; mailing and filing of same.
  • Maintain job files with all pertinent correspondence to each job.
  • Daily yard checks and logs and update the customer accordingly.
  • Update daily key performance indicators (electronic and printed) to be posted in the shop.
  • Interact with service management team, and technicians.
  • Ensure fabrication materials are readily available in stock.
  • Allocate and pull parts for repairs orders.
  • Research and order parts to job spec.
  • Pickup parts as needed.
Qualifications
  • High School Diploma required; Associates or Bachelor's degree a plus.
  • Prefer at least 5+ years’ experience in a similar role.
  • Self-starter with excellent customer service skills.
  • Strong organizational and time management skills.
  • Detail oriented.
  • Strong written and verbal communication skills.
PSC Benefits
  • 401(k) with match.
  • Medical, Dental and Vision Insurance.
  • Paid Time Off.
  • Paid Holidays.
  • Tuition Reimbursement.
  • Parental Leave.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Strategy/Planning and Information Technology

Industries

Truck Transportation

#J-18808-Ljbffr