Russell Tobin
Telecom Administrator
Denver CO
3+ Month
Required Background/Knowledge: Fundamental understanding of telephone call routing systems interactive voice response (IVR) call flow call routing commercial phone systems Experience with technical problem analysis and resolution related to telephone and call center systems Knowledge of call center systems (preferably Genesys) General knowledge of cloud telephone systems Familiarity with emergency outage protocols Ability to communicate and collaborate effectively with numerous partners/stakeholders Ability to communicate technical information to audiences with differing levels of technical understanding Ability to establish consensus with numerous partners/stakeholders
Required Background/Knowledge: Fundamental understanding of telephone call routing systems interactive voice response (IVR) call flow call routing commercial phone systems Experience with technical problem analysis and resolution related to telephone and call center systems Knowledge of call center systems (preferably Genesys) General knowledge of cloud telephone systems Familiarity with emergency outage protocols Ability to communicate and collaborate effectively with numerous partners/stakeholders Ability to communicate technical information to audiences with differing levels of technical understanding Ability to establish consensus with numerous partners/stakeholders