Tony Serra Ford
Job Summary:
We are looking for a Ford Certified Service Writer to join our team! The right candidate will have a minimum of 2 years experience writing Ford service.
Must have a valid driver's license with a good driving record. Candidate must have a history of great customer service including high CSI numbers.
Must provide numbers showing your sales history.
Experienced in dispatching repairs order and promptly calling customer and getting the vehicle out of the shop.
Must have experience using Ford cost cap system, looking up warranty codes and ensuring that technicians are claiming the proper codes when performing the warranty operations, a must to make sure technicians are clocking in/out for their warranty time.
Must be familiar with the Dealertrack DMS system.
Benefits
Competitive pay
Medical, dental, and vision insurance
Life insurance
401k
PTO
Employee discounts
Career growth opportunities
Responsibilities
Meet with customers and determine their needs for repair and/or service of their vehicle issues
Increase customer satisfaction by building customer relations
Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service, and good employee and community relations
Monitor the progress of each vehicle throughout the day, and update customers frequently
Increase profitability by maximizing sales & executing retail promotions
Oversee technicians working on customers’ vehicles, including their time management/efficiency, parts ordering, job completion times
Oversee and participate in quality control
Participate in the development and documentation of standard operating procedures as appropriate
Qualifications
High school diploma or equivalent
Valid commercial driver’s license & clean driving record
Accredited training in service advisor skills, customer satisfaction, and quality control
Automotive service advisor experience
Ability to read, write and speak English fluently
Ability to concentrate and accomplish tasks despite interruptions
Multitasking skills
Proficient use of computers/business machines
About Us: Headquartered in Birmingham, Alabama, Serra Automotive Group is one of the Top 150 automotive dealer groups in the nation. We are proud to represent the world's best automotive brands through our locations across Central Alabama and Michigan. Our mission is to provide everyone with a better automotive buying and ownership experience, and we are always looking for the right team members to help us make that possible!
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
We are looking for a Ford Certified Service Writer to join our team! The right candidate will have a minimum of 2 years experience writing Ford service.
Must have a valid driver's license with a good driving record. Candidate must have a history of great customer service including high CSI numbers.
Must provide numbers showing your sales history.
Experienced in dispatching repairs order and promptly calling customer and getting the vehicle out of the shop.
Must have experience using Ford cost cap system, looking up warranty codes and ensuring that technicians are claiming the proper codes when performing the warranty operations, a must to make sure technicians are clocking in/out for their warranty time.
Must be familiar with the Dealertrack DMS system.
Benefits
Competitive pay
Medical, dental, and vision insurance
Life insurance
401k
PTO
Employee discounts
Career growth opportunities
Responsibilities
Meet with customers and determine their needs for repair and/or service of their vehicle issues
Increase customer satisfaction by building customer relations
Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service, and good employee and community relations
Monitor the progress of each vehicle throughout the day, and update customers frequently
Increase profitability by maximizing sales & executing retail promotions
Oversee technicians working on customers’ vehicles, including their time management/efficiency, parts ordering, job completion times
Oversee and participate in quality control
Participate in the development and documentation of standard operating procedures as appropriate
Qualifications
High school diploma or equivalent
Valid commercial driver’s license & clean driving record
Accredited training in service advisor skills, customer satisfaction, and quality control
Automotive service advisor experience
Ability to read, write and speak English fluently
Ability to concentrate and accomplish tasks despite interruptions
Multitasking skills
Proficient use of computers/business machines
About Us: Headquartered in Birmingham, Alabama, Serra Automotive Group is one of the Top 150 automotive dealer groups in the nation. We are proud to represent the world's best automotive brands through our locations across Central Alabama and Michigan. Our mission is to provide everyone with a better automotive buying and ownership experience, and we are always looking for the right team members to help us make that possible!
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.