Pelican State Credit Union
Pelican State Credit Union is hiring: Video Banking Supervisor (Baton Rouge, LA)
Pelican State Credit Union, Baton Rouge, LA, United States, 70816
The role of the Video Banking Supervisor is to proactively manage the day-to-day activities and supervision of a team of highly committed Video Operations employees in the delivery of the ultimate member experience and ensuring expected service delivery standards are met. Provide coaching, call monitoring, problem-solving, administrative reports, and assigning workflow.
A Day in the Life of a Video Banking Supervisor INCLUDES:
Video Banking supervisor Skills and qualifications include:
Other things you may want to know about this position:
Why should you join the pelican team?
Since 1956, Pelican State Credit Union has been providing financial services to individuals and their families throughout the state of Louisiana. We've since grown into the largest state-chartered credit union in Louisiana now serving over 68,000 members nationwide. Because of our continued growth, Pelican State Credit Union is searching for new team members that embrace our Core Values and have a desire to positively contribute to our culture.
Our culture is grounded in faith, and we strive to live the golden rule of 'love thy neighbor'. We are dedicated to creating, promoting, and nurturing a safe and inclusive work environment, and we expect the same from each of our employees. We value diverse talents and welcome individuals with unique backgrounds, working styles, and skillsets. We believe that our differences make us a better team by allowing us to make better decisions, be more innovative, and better serve our members and communities.
Our full-time employees enjoy amazing benefits including:
Pelican State Credit Union is an Equal Opportunity Employer. All Credit Union campuses are tobacco and vape-free.
Other details
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A Day in the Life of a Video Banking Supervisor INCLUDES:
- Assisting the Video Banking Manager with the operations of Video Member Service; backup the Video Banking Manager in their absence.
- Promoting increased production and ultimate member service consistent with the Credit Union's mission of enhancing membership by providing safe, competitive, and economically sounds products.
- Ensuring employees have proper training in lending functions, and products and services, and have supplies and other resources to perform their jobs.
- Working directly with staff and members; responsible for resolving operational issues that may arise.
- Monitoring daily queue statistics and reporting for optimum service level performance.
- Ensuring compliance with all required regulations, procedures, and policies, especially with all Bank Secrecy Act (BSA) and Office of Foreign Assets (OFAC).
Video Banking supervisor Skills and qualifications include:
- 2-year college degree in Business, Finance, or another related field of study.
- Additional directly related experience may be considered in lieu of education requirements.
- 3 years of experience to include video banking, branch operations -OR- contact center with a financial institution to include a combination of experience in lending, deposit account opening, and performing financial transactions.
- Must have a strong background in sales.
- All candidates must be eligible to be licensed to sell all necessary insurance products.
- Excellent oral, written, and telephone communication skills
- Strong problem-solving, attention to detail, and member service skills
- Intermediate knowledge of Microsoft Office products, especially Excel and Word.
Other things you may want to know about this position:
- Work Schedule
- Monday - Friday
- 8:00 am - 5:00 pm
- Monday - Friday
- Travel
- Travel is rarely necessary for this position.
- Work Site Location
- All work will be performed at our beautiful Corporate Campus located at 2675 O'Neal Lane Baton Rouge, LA 70816
Why should you join the pelican team?
Since 1956, Pelican State Credit Union has been providing financial services to individuals and their families throughout the state of Louisiana. We've since grown into the largest state-chartered credit union in Louisiana now serving over 68,000 members nationwide. Because of our continued growth, Pelican State Credit Union is searching for new team members that embrace our Core Values and have a desire to positively contribute to our culture.
Our culture is grounded in faith, and we strive to live the golden rule of 'love thy neighbor'. We are dedicated to creating, promoting, and nurturing a safe and inclusive work environment, and we expect the same from each of our employees. We value diverse talents and welcome individuals with unique backgrounds, working styles, and skillsets. We believe that our differences make us a better team by allowing us to make better decisions, be more innovative, and better serve our members and communities.
Our full-time employees enjoy amazing benefits including:
- Medical, Dental, and Vision Insurances with generous employer premium contributions
- Health Savings Account with employer contributions for eligible employees
- Employer-Paid Group Life Insurance
- Voluntary Dependent Life Insurance
- Retiree insurance for eligible employees
- Paid Vacation & Sick Leave
- 15 Paid Holidays, including a Cultural Floating Holiday
- 401K Plan with a 5% discretionary profit share contribution, plus a dollar-for-dollar match of up to 5%
- Paid Time Off to volunteer with approved non-profits and charities
- Tuition Reimbursement Program
Pelican State Credit Union is an Equal Opportunity Employer. All Credit Union campuses are tobacco and vape-free.
Other details
- Pay Type Salary
- Min Hiring Rate $48,755.20
- Max Hiring Rate $60,944.00
- Travel Required No
- Required Education Associate Degree
Apply Now