Associate, Studio Experience Job at Peloton Interactive in New York

ABOUT THE ROLE

Peloton Studios delivers both a broad offering of highly engaging subscription content and world-class member classes, events, and activations to our members. We are looking for passionate, customer service-driven individuals to ensure an outstanding experience throughout the entire member journey when visiting our studios. This person should excel working in a fast-paced environment, is organized, a self-starter with the ability to work well with others and contribute to a welcoming and inclusive workplace. This is a great opportunity for someone who is motivated, strives to go above and beyond, and is able to deliver the highest level of member experience.

YOUR DAILY IMPACT AT PELOTON

• Provide the highest level of customer service and experience to members, prospective members, and guests when they arrive and whilst they are within the studio.
• Appropriately address member feedback and queries in person or email with a professional and friendly demeanor. These should be answered in a timely manner and with the highest level of professionalism.
• Effectively book, cancel, and reschedule live productions for members through TeamUp, our reservation system, assisting them with any account-related issues.
• Perform check-in duties prior to live production, ensuring members and guests are aware of and adhering to studio rules, waivers, and terms and conditions.
• Ensure class occupancy levels are adhered to, working to ensure all live studio spots are filled prior to and day of class by managing day-of standby and waitlists.
• Ensure the energy of the studio experience is optimal, supporting the wider production teams with audience placement and participation.
• Provide studio tours to members participating in live class experiences.
• Create and prepare swag bags and assist with surprise & delight moments.
• Assist in post-class meet & greets; taking, uploading, and sending photos to guests and members.
• Celebrate member moments such as birthdays or milestones.
• Become proficient in all systems across our reservation system, email provider, SMS, G-suite, and Slack.
• Perform any miscellaneous administrative tasks, including studio logs, trackers, etc.
• Work cohesively with other studio departments to ensure a streamlined production experience.
• Maintain product knowledge and keep updated about the brand.
• Be flexible to support in any additional studio activations or duties outside of our member class offering, including but not limited to event support, group, and corporate bookings.

YOU BRING TO PELOTON

• Must have experience in customer service/hospitality industry.
• Preferably interested in health, fitness, and/or sports.
• Must be reliable, professional, energetic, friendly, and computer literate.
• Must be friendly and outgoing.
• Ability to effectively communicate in person, via email, and via phone.
• Must have friendly and professional phone and email etiquette.
• Must have excellent communication skills.
• Able to prioritize and multi-task within a fast-paced environment.
• Must be willing to initiate tasks and perform duties without direction.
• Must have outstanding customer service and problem-solving skills.
• Must have a positive, can-do mentality.
• Ability to work in a fast-paced environment.
• Ability to work a flexible schedule that includes weekends, holidays, early morning (5 AM), and late evening (10 PM), adapting to meet the needs of the business.
• Peloton Studios requires at minimum 3 days of availability for part-time employees, including Friday, Saturday, and Sunday.

COMPENSATION AND BENEFITS

The actual rate of pay offered for this position will depend on numerous factors including individual performance, business objectives, and if the location for the job changes. As an organization, one of our top priorities is to maintain the health and wellbeing of our employees and their family. To achieve this goal, we offer robust and comprehensive benefits including:

• Medical, dental and vision insurance
• Generous paid time off policy
• Short-term and long-term disability
• Access to mental health services
• 401k, tuition reimbursement and student loan paydown plans
• Employee Stock Purchase Plan
• Fertility and adoption support and up to 18 weeks of paid parental leave
• Child care and family care discounts
• Free access to Peloton Digital App and apparel and product discounts
• Commuter benefits and Citi Bike Discount
• Pet insurance and so much more!

ABOUT PELOTON:

Peloton (NASDAQ: PTON) provides Members with expert instruction, and world-class content to create impactful and entertaining workout experiences for anyone, anywhere and at any stage in their fitness journey. Founded in 2012 and headquartered in New York City, Peloton has millions of Members across the US, UK, Canada, Germany, Australia, and Austria. For more information, visit www.onepeloton.com.

Peloton is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Equal employment opportunity has been, and will continue to be, a fundamental principle at Peloton, where all team members, applicants, and other covered persons are considered on the basis of their personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, pregnancy, genetic information, military or veteran status, sexual orientation, gender identity or expression, marital and civil partnership/union status, alienage or citizenship status, creed, genetic predisposition or carrier status, unemployment status, familial status, domestic violence, sexual violence or stalking victim status, caregiver status, or any other protected characteristic as established by applicable law.