TuneCore
Job Description
As an Artist Support Specialist, you will work directly with TuneCore artists via email and phone to help them distribute their music online, answer their questions, and resolve any issues they have about their service.
Answer customer emails and phone calls to help clients distribute their music, and to use other TuneCore services
Resolve issues and questions customers have about TuneCore products and services
Work within TuneCore’s administrative system to update and correct account issues; cancel account content as needed
Product account management
Provide information on customer and product issues to your team’s Lead Agent
Work with a team on special projects as needed
Report technical and communication issues to better service TuneCore artists
Perform other duties as assigned by management
Work on a flux schedule to provide support for our artists over weekend hours.
Qualifications: Qualifications
At least two years of experience working in an office and/or customer service preferred
BA/BS preferred
Strong communications skills: written, verbal, and interpersonal
Working knowledge of Mac and the Microsoft Office Suite
Understand the importance of good customer service in-person, via telephone, and via email
Manage time effectively and prioritize workload
Ability to work well independently, and as part of a team
An understanding of the digital music industry
Fluent in English
Experience with Zendesk a plus
Education:
BS/BA degree
Additional Information
Where you'll be
This role will be based out of our Nashville, TN office. TuneCore operates on a hybrid model giving our teams flexibility and choice in how they work. Employees have the option to work from our office 7 days per month on a flexible schedule organized at the department level.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Working At TuneCore
Our Values:
TuneCore is a team of creators, for creators. Our mission is to support our artists and labels at every stage of their careers. Our driving forces are fairness, expertise, respect and transparency. As global citizens, we believe that if we build more diverse, equitable and inclusive teams across our company, we will collectively create and offer more innovative solutions and better serve our artists, labels, partners, and employees.
We strive to build a company that reflects the communities we serve and embraces the diversity of the world we live in, where each person’s unique perspective is valued, and where everyone has the same opportunities and is supported in their personal and professional growth. From our hiring practices to the culture we create and nurture, we are committed to listening, learning and evolving. Our goal is to make TuneCore an inspirational place that feels comfortable and familiar no matter how you look, where you call home, who you love, what you believe, or what’s on your playlist.
CSR Strategy: Shaping Music for Good
Our core values are put into action through Shaping Music for Good, Believe and TuneCore’s global corporate social responsibility strategy, integrated at all levels of the company and at the heart of our business model.
We strive to shape the music industry for good by building trusting relationships with artists and partners, investing in the growth and talent development of our local markets, and empowering our community to positively impact society. We work to achieve progress on our core priorities: gender equity, diversity, equity & inclusion, environmental sustainability, and wellness for our employees, artists, and industry partners.
Shapers Program
Employees have the opportunity to join the Shapers Program, a resource group made up of teammates who want to dedicate their time and skills to Shaping Music For Good initiatives. Shapers develop action plans, educate teammates, support the implementation of programs, and inspire action within the organization on causes and issues that align with TuneCore and Believe’s SMFG priorities.
Recognition and Awards:
Fast Company's 10 Most Innovative Companies in Music list (2023 & 2024)
Crain's Best Places to Work in NYC (2022, & 2023, 2024)
Billboard Women in Music List: Andreea Gleeson, CEO (2023 & 2024)
Billboard Indie Power Players List: Andreea Gleeson, CEO (2021, 2022, 2023, 2024)
Billboard's International Power Players List, Andreea Gleeson, CEO (2021, 2022, 2023, 2024)
Benefits & Perks:
At TuneCore we’re committed to the well-being of our employees and aim to create a workplace that fosters both personal and professional growth. Our inclusive benefits include, but are not limited to:
Paid Time Off including vacation, holidays, paid bereavement, unlimited paid sick days, and company-wide week off between Christmas and New Years—every employee needs time to take care of themselves and their family.
“Wellness Fridays” year-round (close at 1pm on Fridays)
Universal Paid Parental Leave for both parents - because we know your newest family member(s) deserve your undivided attention.
Comprehensive health, vision, dental, FSA and dependent care from day 1 of employment - your health comes first.
401k match - an investment in your future.
Company wide events, outings and volunteer days – we have team spirit and know how to have fun!
Hybrid Work - employees have the option to work primarily remotely and work from the office 7 days per month on a flexible schedule organized at the department level, in accordance with Company policies.
Learning and development opportunities and career development training – we believe in promoting and growing our leadership from within the company and proactively invest in our people.
Free distribution subscription for employees – so you can experience the magic of releasing music worldwide (and give us valuable feedback!).
TuneCore and Believe are Equal Opportunity Employers. We celebrate diversity and are committed to creating an inclusive work environment. We encourage applicants of all backgrounds to apply. All your information will be kept confidential according to EEO guidelines.
Compensation: $41,600-$41,600 per year
As an Artist Support Specialist, you will work directly with TuneCore artists via email and phone to help them distribute their music online, answer their questions, and resolve any issues they have about their service.
Answer customer emails and phone calls to help clients distribute their music, and to use other TuneCore services
Resolve issues and questions customers have about TuneCore products and services
Work within TuneCore’s administrative system to update and correct account issues; cancel account content as needed
Product account management
Provide information on customer and product issues to your team’s Lead Agent
Work with a team on special projects as needed
Report technical and communication issues to better service TuneCore artists
Perform other duties as assigned by management
Work on a flux schedule to provide support for our artists over weekend hours.
Qualifications: Qualifications
At least two years of experience working in an office and/or customer service preferred
BA/BS preferred
Strong communications skills: written, verbal, and interpersonal
Working knowledge of Mac and the Microsoft Office Suite
Understand the importance of good customer service in-person, via telephone, and via email
Manage time effectively and prioritize workload
Ability to work well independently, and as part of a team
An understanding of the digital music industry
Fluent in English
Experience with Zendesk a plus
Education:
BS/BA degree
Additional Information
Where you'll be
This role will be based out of our Nashville, TN office. TuneCore operates on a hybrid model giving our teams flexibility and choice in how they work. Employees have the option to work from our office 7 days per month on a flexible schedule organized at the department level.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Working At TuneCore
Our Values:
TuneCore is a team of creators, for creators. Our mission is to support our artists and labels at every stage of their careers. Our driving forces are fairness, expertise, respect and transparency. As global citizens, we believe that if we build more diverse, equitable and inclusive teams across our company, we will collectively create and offer more innovative solutions and better serve our artists, labels, partners, and employees.
We strive to build a company that reflects the communities we serve and embraces the diversity of the world we live in, where each person’s unique perspective is valued, and where everyone has the same opportunities and is supported in their personal and professional growth. From our hiring practices to the culture we create and nurture, we are committed to listening, learning and evolving. Our goal is to make TuneCore an inspirational place that feels comfortable and familiar no matter how you look, where you call home, who you love, what you believe, or what’s on your playlist.
CSR Strategy: Shaping Music for Good
Our core values are put into action through Shaping Music for Good, Believe and TuneCore’s global corporate social responsibility strategy, integrated at all levels of the company and at the heart of our business model.
We strive to shape the music industry for good by building trusting relationships with artists and partners, investing in the growth and talent development of our local markets, and empowering our community to positively impact society. We work to achieve progress on our core priorities: gender equity, diversity, equity & inclusion, environmental sustainability, and wellness for our employees, artists, and industry partners.
Shapers Program
Employees have the opportunity to join the Shapers Program, a resource group made up of teammates who want to dedicate their time and skills to Shaping Music For Good initiatives. Shapers develop action plans, educate teammates, support the implementation of programs, and inspire action within the organization on causes and issues that align with TuneCore and Believe’s SMFG priorities.
Recognition and Awards:
Fast Company's 10 Most Innovative Companies in Music list (2023 & 2024)
Crain's Best Places to Work in NYC (2022, & 2023, 2024)
Billboard Women in Music List: Andreea Gleeson, CEO (2023 & 2024)
Billboard Indie Power Players List: Andreea Gleeson, CEO (2021, 2022, 2023, 2024)
Billboard's International Power Players List, Andreea Gleeson, CEO (2021, 2022, 2023, 2024)
Benefits & Perks:
At TuneCore we’re committed to the well-being of our employees and aim to create a workplace that fosters both personal and professional growth. Our inclusive benefits include, but are not limited to:
Paid Time Off including vacation, holidays, paid bereavement, unlimited paid sick days, and company-wide week off between Christmas and New Years—every employee needs time to take care of themselves and their family.
“Wellness Fridays” year-round (close at 1pm on Fridays)
Universal Paid Parental Leave for both parents - because we know your newest family member(s) deserve your undivided attention.
Comprehensive health, vision, dental, FSA and dependent care from day 1 of employment - your health comes first.
401k match - an investment in your future.
Company wide events, outings and volunteer days – we have team spirit and know how to have fun!
Hybrid Work - employees have the option to work primarily remotely and work from the office 7 days per month on a flexible schedule organized at the department level, in accordance with Company policies.
Learning and development opportunities and career development training – we believe in promoting and growing our leadership from within the company and proactively invest in our people.
Free distribution subscription for employees – so you can experience the magic of releasing music worldwide (and give us valuable feedback!).
TuneCore and Believe are Equal Opportunity Employers. We celebrate diversity and are committed to creating an inclusive work environment. We encourage applicants of all backgrounds to apply. All your information will be kept confidential according to EEO guidelines.
Compensation: $41,600-$41,600 per year