Convergys is hiring: Conversational Designer in Hyde Park Township

Job Title: Conversational Designer

Job Description:

We’re Concentrix. A new breed of tech company — Human-centered. Tech-powered. Intelligence-fueled.

We create game-changing solutions across the enterprise that help brands grow across the world and into the future. We are trusted by clients across all major sectors, from up-and-coming success stories to iconic Fortune Global 500 brands in over 70 countries spanning 6 continents.

Our game-changers:

• Challenge Conventions
• Deliver outcomes unimagined
• Create experiences that go beyond WOW

If this is you, we would love to discuss career opportunities with you.

In our Concentrix Catalyst team, you will work with the engine that powers the experience design and engineering capabilities at Concentrix. A leading global solutions company that reimagines everything CX through strategy, talent, and technology. You will be surrounded by the best in the world providing market-leading technology and insights to modernize and simplify the customer experience.

Conversational Designer

Concentrix is seeking a Conversational Designer who will be an exceptional addition to our team. As a Conversational Designer, you will be responsible for creating conversational flows for chat and voice-forward Virtual Assistants across client support channels. The right person for this role is a strong writer with a background in conversation design who understands their audience and has deep empathy for their audience.

Responsibilities:

• Help with ongoing maintenance and optimizations of the existing virtual assistants that are live and in production today. This can include redesigns, updating existing scripts, business updates, building out flows using Voiceflow across different brands’ AI assistants.
• Assist in gathering data and user insights to optimize existing conversational flows; monitor post-launch performance.
• Help craft occasional IVR messages related to required updates for various business launches; support the transition of IVR messaging to text-to-speech technology.
• Help facilitate the editorial approval processes for new and updated copy.
• Keep documentation, flows, designs, and developer artifacts current and up-to-date based on stakeholder and legal feedback and revisions.

Requirements:

• Bachelor’s Degree or equivalent work experience.
• Excellent writing skills and proven track record of writing in different styles and tones on behalf of a brand.
• 2+ years of experience designing conversational experiences for AI channels.
• Portfolio featuring examples of conversational experiences.
• Proven experience contributing to design for products in a cross-functional environment.
• Knowledge of how qualitative and quantitative research can improve your designs.
• Proven organizational and interpersonal skills.
• Ability to independently lead multiple tasks in a fast-paced, dynamic environment.
• Working knowledge of natural language understanding.
• Bonus if you have worked in customer support.

The base salary range for this position is $73,166-$109,749, plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays, and paid learning days.

The deadline to apply for this position is 2/28/2025.

#LI-Remote

Location: USA, AZ, Work-at-Home

Time Type: Full time

Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.

For more information regarding your EEO rights as an applicant, please visit the following websites:

• • English
• • Spanish

#J-18808-Ljbffr