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Randstad USA

Randstad USA is hiring: Channel Strategy Manager-Marketing in Charlotte

Randstad USA, Charlotte, NC, US

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Channel Strategy Manager โ€“ Marketing (Hybrid, Charlotte, NC)

๐Ÿ”น Hybrid Role โ€“ 3 Days in Office

๐Ÿ”น Drive Omnichannel Customer Engagement

Are you passionate about digital marketing, customer engagement, and omnichannel strategy? Join our team as a Channel Strategy Manager , where youโ€™ll oversee SMS, email, app push, and outbound voice communications to enhance customer experience and drive engagement.

What Youโ€™ll Do:

โœ… Manage & Optimize Contact Channels โ€“ Oversee daily operations of SMS, email, app push, and outbound voice campaigns, ensuring compliance, efficiency, and effectiveness.

โœ… Develop & Execute Strategies โ€“ Create and implement channel strategies, ensuring alignment with business objectives and best practices.

โœ… Enhance Customer Experience โ€“ Collaborate with cross-functional teams to ensure messaging consistency and regulatory compliance (TCPA).

โœ… Monitor & Improve Performance โ€“ Track key metrics, analyze trends, and optimize strategies based on insights.

โœ… Stay Ahead of Trends โ€“ Keep up with emerging technologies and best practices in digital marketing and customer engagement.

What Weโ€™re Looking For:

๐Ÿ”น 5+ years of experience in digital marketing, customer engagement, or omnichannel strategy

๐Ÿ”น Expertise in SMS, email, app push, and outbound voice marketing

๐Ÿ”น Strong knowledge of compliance regulations (TCPA), A/B testing, and analytics tools

๐Ÿ”น Proficiency in HTML, Jira, Power BI, and marketing automation platforms

๐Ÿ”น Ability to analyze data, optimize campaigns, and drive engagement

๐Ÿ”น Experience in B2B or B2C customer experience development