Functional Design Manager Job at Conduent in Milwaukee

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. We are seeking a Functional Design Manager to join our DDI team in developing a case management system for our social services agency client. Responsibilities Overseeing the utilization of the organization's Business Analyst team and serving as the primary liaison between internal and/or external customers and Information Technology Teams (IT) to define business requirements for systems fixes and enhancements to meet customer and organizational objectives and needs. Building a customer-focused relationship with internal and/or external customer management teams to align project objectives and to continuously promote the organization's ability for their domain expertise and problem-solving skills. Approving and presenting recommendations on high-impact proposal/requirements documents and solutions development which is project specific. Managing the development, growth, and quality of the Business Analyst staff and delivery services to build and improve well-rounded teams. Providing domain-specific subject matter expertise (advisory) to customers and remaining current on trends in the marketplace. Facilitating and coordinating the approval of day-to-day recommendations of the business analyst team related to SLAs, operating procedures, governance structures, and metrics for process improvement. Requirements Have five (5) years of experience working as a functional business analyst on a large, complex automated systems development project, including experience organizing and facilitating JAD sessions. Show five (5) years of experience working directly with stakeholders to elicit and define requirements. Possess five (5) years of experience developing functional design documentation from requirements. Demonstrate five (5) years of experience working with Child Support Programs and automated systems. Have one (1) year of experience documenting and tracking requirements using an Application Lifecycle Management (ALM) tool (e.g., Team Foundation Server (TFS), or Azure DevOps). Understand Child Support Program objectives and requirements including, but not limited to, case initiation, locate, establishment, case management, enforcement, financial management, state disbursement unit, data analytics and reporting, customer service, knowledge of federal rules and regulations, and software systems requirements. Bachelor’s Degree desired. International Institute of Business Analysis Certification (e.g., Certified Business Analysis Professional “CBAP” or similar certification) desired. Have a proven track record of successfully working in a remote capacity. Able to align work schedule with 9 AM – 4 PM Central Time. Can travel once per quarter. Flexible Working At Conduent, we want you to be yourself. We recognize that everyone is different and that how people want to work and deliver at their best is different for everyone, too. In this role, you can expect the following working conditions: Remote work : Enjoy the convenience of working from home and maximize your time by unplugging at the end of your workday. Join Us At Conduent, we are one team, one mission. We understand that our success is directly related to the success of our associates. We strive to create a culture where you can: Bring your authentic self to work. Grow and thrive, both personally and professionally. Make a difference with our clients, our communities, and the millions of people we support. When you join Conduent, you are engaged in creating the future - both our company’s and your own. With more than 60,000 associates across 24 countries, we will provide you with the opportunity to grow with a team of people who will challenge and inspire you to be the best! Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. #J-18808-Ljbffr