Social Community Manager Job at Robert Half in San Francisco

This role requires the Social Community Manager to constantly engage with consumers and audiences, look for trends and insights, and actively monitor and analyze competitors' social media platforms. The ideal candidate will consistently bring best-in-class recommendations to our client’s brand team, while proactively working with internal colleagues and key client stakeholders to develop, implement, track, and optimize content across each social platform. The Social Community Manager will represent the brand's voice, monitor conversations, post content, and manage the daily operations of various social challenges.

What you will be doing: 

• Help build, grow, and manage online communities for our client’s key consumer brands.
• Social listening for conversations, topics, trends that brands can engage in.
• Create and develop community strategy, engagement, and growth plan. 
• Identify and track relevant community data metrics/develop monthly reporting and outline key insights.
• Creating timely and culturally relevant content optimized for platform and audience.
• Champion creativity and deliver excellent customer experiences though content planning, working closely with the onsite studio to develop best in class content and partner with the client’s media agency to understand campaign performance and opportunities to optimize creative. 
• Manage and review the work of creators to ensure consistent processes are followed. 
• Act as the brand guardian to ensure all work produced is faithful to the client’s brand guidelines.
• Work closely with the SEO (Search Engine Optimization) Manager to understand insights that may be discovered SEO reports and monitoring.
• Develop social media content calendar.
• Repost paid advertising and influencer content to owned pages.
• Social monitoring and response, working with CRC (Consumer Response Center) and passing on/escalating consumers that require CRC attention. 

• 5+ years of experience in social media management and/or 5+ years of experience in community management
• Experience using analytical/social listening tools for reporting and to gather insights
• Experience growing and engaging a community and building a significant follower base on Facebook, Instagram, Twitter, and LinkedIn
• Ability to manage and filter workflow and prioritize workloads to maximize productivity.
• Understanding of how to integrate with a client-side team whilst maintaining a top-tier agency service
• Ability to learn and understand consumer experience with client’s products/services/promotions
• Content creation skills (blogs, tweets, gifs, memes/other visuals)
• Strong organizational, time management, and problem-solving skills
• Excellent interpersonal and follow up skills
• Strong written and verbal communication skills
• Knowledge of consumer-packaged goods.