Broadcast/AV Field Service Engineer Job at David Carroll Associates, Inc. in Ric

This position reports to the service manager at the David Carroll Associates headquarters in Richmond Ca.

Field Service Engineer Job Description and duties:

• Perform systematic and high-quality diagnostic troubleshooting, repair, or adjustment to integrated audiovisual systems.
• Familiar with systems for Broadcast and AV solutions that may include ST-2110, NDI, SDI-based systems.
• Adjust, configure and troubleshooting video and audio-conferencing systems.
• Adjust, configure, and troubleshoot DSPs and audio systems.
• Experience with LED video wall systems, controllers and hardware, troubleshooting
• Retrieve and load control system code and troubleshoot control systems.
• Repair connectors, cables, and other system components.
• De-install/install system components, devices, and equipment.
• Provide detailed status (written documentation of findings) of system repair in service orders
• Report findings to service manager through DCA internal/external communication channels.
• Communicate with vendors and manufacturers to request service and support for products and equipment.
• Load, test, and edit control code and graphical user interface files with remote assistance as needed.
• Responsible for the accurate mark-up of field documentation
• Maintaining and achieving all job-related configuration files, code, graphic touch panel layouts and programs
• Provide system training to the owner or client when required.
• Provide client support via onsite, remote, email or phone call.
• Follow DCA dispatching instructions for service appointments.
• Learn and utilize DCA tools for tracking service orders, RMAs, and maintaining records of service appointments.
• Learn and utilize all DCA tools, programs and services to track and document service and projects.
• Proficient in the use of computers, both Apple and PCs and software programs
• Proficient in the use of Microsoft 365 suite of apps
• Follow safety standards as required by OSHA and DCA management.

Skills and Qualifications

• High school diploma or equivalent; associate or bachelor’s degree in computer science, information technology, engineering, or related field preferred.
• CTS Certification preferred.
• At least 2 years of experience in technical support, customer service, or a similar role.
• Proficient in using various operating systems, applications, tools, and devices related to the company's products or services.
• Maintain professional appearance and communication with clients.
• Ability to diagnose and resolve technical problems quickly and effectively.
• Excellent communication, interpersonal, and customer service skills.
• Ability to work independently or as part of a team.
• Ability to prioritize and manage time efficiently.
• Attention to detail and quality.
• Eager to learn new skills and technologies.

Physical Demands of this position:

• Ability to safely, frequently and independently move and handle up to 50 lbs.
• Must be able to stand, kneel and crouch for short periods of time, climb ladders and scaffolds.
• Work in high places and in small, cramped places.
• Must be able to maintain a safety-minded approach to all activities.
• CDL and vehicle to travel to client sites.