Alameda County is hiring: Technical Service Director (Promotional) - #25-1835-01

Introduction

THIS RECRUITMENT HAS A LIMITED FILING PERIOD. Applications and Supplemental Questionnaires will only be accepted online from Thursday, February 27, 2025, to 5:00:00 PM on Monday, March 3, 2025. YOU MUST BE AN ALAMEDA COUNTY EMPLOYEE TO APPLY. THIS IS A NEW PROMOTIONAL ASSEMBLED EXAMINATION. The eligible list resulting from this examination will cancel any existing list and may last approximately one year but can be extended. Qualified applicants must be current county employees and have completed the equivalent of six months of continuous service following a regular appointment in the Alameda County classified service (non-classified includes the District Attorney’s Office, the Medical Center, and the Superior Court) by March 3, 2025. A regular appointment does not include provisional, TAP (Temporary Assignment Pool), or STEP-UP appointments. Supplemental Questionnaire: A properly completed Supplemental Questionnaire must be submitted with each application. Failure to submit the Application or Supplemental Questionnaire will result in disqualification. Applications and supplemental questionnaires must be in the possession of the Human Resource Services Department by 5:00:00 p.m. on the Last Day for Filing. APPLICATIONS AND SUPPLEMENTAL QUESTIONNAIRE WILL ONLY BE ACCEPTED ONLINE.

DESCRIPTION

ABOUT THE DEPARTMENT The Information Technology Department (ITD) is the central technology support for the County’s agencies and departments who serve our communities. Our more than 1.5 million residents and countless customers around the world depend on the services the County provides. ITD powers those services in ways that our tech-savvy constituents have come to expect; giving them access to services when and where they need them. We are a team of technology professionals and evangelists with a wide range of technological skills and diverse experiences. We provide great customer service and high-quality products. We are passionate about our work and we are proud of the numerous awards we have won. We are very excited about the cultural change in our department. We are transforming the perceptions of government technology and redefining ourselves. We are “staying ahead of the wave” by fostering innovation, pushing the envelope, and taking risks. We have embraced the entrepreneurial spirit of our start-up neighbors in Silicon Valley. We are more than just technologists though. We are also passionate about our communities. We are volunteers, food drive donors, activists, and humanitarians who love the communities we work and live in. For more information about the agency, please visit: Information Technology Department.

THE POSITION Under general direction, to direct the activities of staff in the establishment, implementation, maintenance, and enhancement of new or revised information technology systems and programs; to supervise and coordinate the work of one or more teams responsible for the technical services provided to a group of customers assuring that those needs are appropriately defined and addressed.

MINIMUM QUALIFICATIONS

EITHER I The equivalent of two years of full-time experience in the class of Application Systems Engineer III, Web Designer III, County Webmaster, or Senior Technology Project Manager in the Alameda County classified service. OR II The equivalent of six years of full-time increasingly responsible experience in systems analysis and programming, including three years of the direct supervision and workload management of other systems analysts and programmers. NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.

KNOWLEDGE AND SKILLS

The most suitably qualified candidates will possess the following competencies: Knowledge of: Project management tools, best practices and procedures. Software engineering practices, frameworks, techniques and industry trends. Principles and techniques of supervision, personnel management, administration and project management. Budgeting methods for estimating revenue and expenditures, and planning. Relationship of budgeting to policy-making. Relationship of policies and procedures to staff productivity and morale. Principles and techniques of planning, scheduling and control as applied to systems development and maintenance in a large information technology installation. Methods for review of systems analysis and programming work. Principles of systems analysis and programming techniques. Data organizations and access methods in computerized systems. Estimating methods for equipment costs, production costs, programming costs, and system benefits. Ability to: Learn, follow, and enforce the Information Technology Department Project Lifecycle (PCL). Analyze major information processing problems. Direct the development of advanced computer-based systems, and the evaluation and modification of complex existing systems for optimum use. Formulate systems and programming section strategy to meet departmental goals, developing schedules, work plans and cost controls. Direct, assign, coordinate, and evaluate the work of programming and systems analysis staff for maximum productivity. Communicate technical concepts in a timely and understandable fashion to non-technical policy makers in the County. Understand and consider the impact of organizational, management, administrative and personnel aspects of information systems design. Resolve problems and make appropriate recommendations. Gather and analyze data, draw sound conclusions and prepare clear, concise reports. Work effectively with subordinate staff, other managers and user department representatives. Build consensus; influence and execute plans.

EXAMINATION COMPONENTS

THE EXAMINATION WILL CONSIST OF THE FOLLOWING STEPS: A review of applicants' applications and supplemental questionnaire to verify possession of minimum requirements. Those candidates who possess the minimum requirements for the class will move on to the next step in the examination process. An oral interview which will be weighted as 100% of the candidate's final examination score. The oral interview may contain situational exercises. CANDIDATES MUST ATTAIN A QUALIFYING RATING ON EACH PORTION OF THIS EXAMINATION. We reserve the right to make changes to the announced examination components. Alameda County utilizes a Civil Service Selection System founded on merit. Such a system is competitive and based on broad recruitment efforts and equal opportunity for qualified applicants to test in an examination process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position.

BENEFITS

Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well-being. These benefits include but are not limited to*: For your Health & Well-Being Medical – HMO & PPO Plans Dental – HMO & PPO Plans Vision or Vision Reimbursement Share the Savings Basic Life Insurance Supplemental Life Insurance (with optional dependent coverage for eligible employees) Accidental Death and Dismemberment Insurance County Allowance Credit Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance Short-Term Disability Insurance Long-Term Disability Insurance Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services Employee Assistance Program For your Financial Future Retirement Plan - (Defined Benefit Pension Plan) Deferred Compensation Plan (457 Plan or Roth Plan) For your Work/Life Balance 12 paid holidays Floating Holidays Vacation and sick leave accrual Vacation purchase program Management Paid Leave** Catastrophic Sick Leave Pet Insurance Commuter Benefits Program Guaranteed Ride Home Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts) Employee Discount Program (e.g. theme parks, cell phone, etc.) Child Care Resources 1st United Services Credit Union *Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement. This provides a brief summary of the benefits offered and can be subject to change. ** Non-exempt management employees are entitled to up to three days of management paid leave. Exempt management employees are entitled to up to seven days of management paid leave.

Conclusion

All notices related to County recruitments for which you have applied will be sent/delivered via email. Please add @jobaps.com, @acgov.org, Noreplyalamedacountyhr@acgov.org and Noreply@jobaps.com as accepted addresses to any email blocking or spam filtering program you may use. If you do not do this, your email blocking or spam filtering program may block receipt of the notices regarding your application for recruitments. You are also strongly advised to regularly log into your County of Alameda online application account to check for notices that may have been sent to you. The County of Alameda is not responsible for notices that are not read, received or accessed by any applicant for a County recruitment. NOTE: All notices are generated through an automated email notification system. Replies to the email box Noreply@jobaps.com and Noreplyalamedacountyhr@acgov.org are routed to an unmonitored mailbox. If you have questions please go to our website at https://hrs.alamedacountyca.gov/. You may also contact the Human Resources Analyst listed on the bulletin for the recruitment for which you have applied.

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