State of South Carolina
IT Tech II Network & Telecommunications, Columbia (RICHLAND)
State of South Carolina, Columbia, South Carolina, us, 29228
Salary:
$53,000.00 - $63,000.00 Annually Location :
Richland County, SC Job Type:
FTE - Full-Time Job Number:
010084 Agency:
Department of Corrections Division:
Resource & Information Management Opening Date:
02/25/2025 Closing Date:
3/18/2025 11:59 PM Eastern Class Code::
AM71 Position Number::
010084 Normal Work Schedule::
Other Pay Band:
Band 5 Hiring Range - Min.:
$53,000.00 Hiring Range - Max.:
$63,000.00 Opening Date:
02/25/2025 EEO Statement:
Equal Opportunity Employer Agency Specific Application Procedures::
Department of Corrections NOTE: This position is recruited through SCDC Careers site only; You must apply online via the South Carolina Department of Corrections Career website www.governmentjobs.com/careers/sc/scdc to be considered as an applicant for this position. Questions regarding the application process, this job posting or any other postings with the SCDC should be directed to: Recruiting and Employment Services (803) 896-1649 Employment@doc.sc.gov Normal Work Schedule (Other)::
Work Time: Monday-Friday (8:30 AM - 4:30 PM)Hours/Week: 37.50 hrs.Shift/Work Schedule: 02 Veteran Preference Statement:
South Carolina is making our Veterans a priority for employment in state agencies and institutions.
Job Responsibilities Under general supervision, provides pc, printer, and network support throughout the agency. Duties include routine configuration, administration, maintenance, and support for file, print, email, internet/intranet, and terminal servers as well as both local and wide area network hardware/software. Develops and provides support for all agency PC applications running in standalone and networked configurations. Serves as a member of the network group team, providing tier 1 and tier 2 support to end users and assist other tier 1 and tier 2 technicians as needed. Utilizes remote support tools and facilitates the coordination and escalation of support tickets to other teams are necessary. Troubleshoots issues with agency and third-party software and hardware, to include windows desktops and laptops, tablets, cell phones and printers. Performs software and OS upgrades. Monitors tickets queues and provides solutions to service requests and incidents, providing the best end user customer service while adhering to all state, agency and office standards, policies, and procedures. Communicates with customers to ensure resolution is to SLA and customers' satisfaction. Works closely with the service desk and end user support teams to identify necessary and needed support documentation. Creates new documentation and ensures existing documentation and knowledgebase are current, accurate and usable for Implemented technologies. Resume recommended when applying for this position. Questions regarding the application process, this job posting or any other postings with the SCDC should be directed to: Recruiting and Employment Services (803) 896-1649 Employment@doc.sc.gov Minimum and Additional Requirements State of South Carolina Minimum Requirements: A high school diploma and experience in information technology, electronic technology systems, or other related areas. An associate degree or bachelor's degree in a related field may be substituted for the required experience. SCDC Minimum Requirements:
(Or an acceptable equivalency as approved by the Division of State Human Resources).
Three (3) years' experience in office automation systems, data communications system design, installation, operation, repair, sale or marketing, or processing of information in a data processing environment; OR
A high school and five (5) years, experience in office automation systems, data communications systems design, installation, operation, repair, sales, or marketing or processing of information in a data processing environment.
Additional Comments
The South Carolina Department of Corrections is committed to providing equal opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age (40 or older), disability or genetic information.
Supplemental questions are considered part of your official application. Any misrepresentation will result in your disqualification from employment. Please complete the state application to include all current and previous work history and education. Benefits for State Employees The state of South Carolina offers eligible employees generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave. Plus, work-life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies.
Insurance Benefits Eligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits. Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses.
Retirement Benefits State employees are also offered retirement plan options, including defined benefit and defined contribution plans. Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options.
Workplace Benefits State employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more.
Note:
The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type. For these positions, contact the hiring agency to determine what benefits may be available. 01
Are you currently an employee of the South Carolina Department of Corrections?
Yes No
02
If yes, how long have you been in your current position? (N/A if no) 03
For background check purposes, please give your full date of birth in MM/DD/YY format. 04
How would you describe your level of education?
High School Diploma or GED Some College Associates Degree Bachelor's Degree Masters Degree Doctorate None of the Above
05
How many years of experience do you have in office automation systems, data communications system design, installation, operation, repair, sale or marketing, or processing of information in a data processing environment?
Less than a year 1 Year, less than 2 2 Years, less than 3 3 Years, less than 4 4 years, less than 5 5 or more years
06
Do you currently possess a valid South Carolina driver's license?
Yes No
07
Do you have knowledge of data communications equipment maintenance, repair, modification, design, circuitry and testing equipment?
Yes No
Required Question
$53,000.00 - $63,000.00 Annually Location :
Richland County, SC Job Type:
FTE - Full-Time Job Number:
010084 Agency:
Department of Corrections Division:
Resource & Information Management Opening Date:
02/25/2025 Closing Date:
3/18/2025 11:59 PM Eastern Class Code::
AM71 Position Number::
010084 Normal Work Schedule::
Other Pay Band:
Band 5 Hiring Range - Min.:
$53,000.00 Hiring Range - Max.:
$63,000.00 Opening Date:
02/25/2025 EEO Statement:
Equal Opportunity Employer Agency Specific Application Procedures::
Department of Corrections NOTE: This position is recruited through SCDC Careers site only; You must apply online via the South Carolina Department of Corrections Career website www.governmentjobs.com/careers/sc/scdc to be considered as an applicant for this position. Questions regarding the application process, this job posting or any other postings with the SCDC should be directed to: Recruiting and Employment Services (803) 896-1649 Employment@doc.sc.gov Normal Work Schedule (Other)::
Work Time: Monday-Friday (8:30 AM - 4:30 PM)Hours/Week: 37.50 hrs.Shift/Work Schedule: 02 Veteran Preference Statement:
South Carolina is making our Veterans a priority for employment in state agencies and institutions.
Job Responsibilities Under general supervision, provides pc, printer, and network support throughout the agency. Duties include routine configuration, administration, maintenance, and support for file, print, email, internet/intranet, and terminal servers as well as both local and wide area network hardware/software. Develops and provides support for all agency PC applications running in standalone and networked configurations. Serves as a member of the network group team, providing tier 1 and tier 2 support to end users and assist other tier 1 and tier 2 technicians as needed. Utilizes remote support tools and facilitates the coordination and escalation of support tickets to other teams are necessary. Troubleshoots issues with agency and third-party software and hardware, to include windows desktops and laptops, tablets, cell phones and printers. Performs software and OS upgrades. Monitors tickets queues and provides solutions to service requests and incidents, providing the best end user customer service while adhering to all state, agency and office standards, policies, and procedures. Communicates with customers to ensure resolution is to SLA and customers' satisfaction. Works closely with the service desk and end user support teams to identify necessary and needed support documentation. Creates new documentation and ensures existing documentation and knowledgebase are current, accurate and usable for Implemented technologies. Resume recommended when applying for this position. Questions regarding the application process, this job posting or any other postings with the SCDC should be directed to: Recruiting and Employment Services (803) 896-1649 Employment@doc.sc.gov Minimum and Additional Requirements State of South Carolina Minimum Requirements: A high school diploma and experience in information technology, electronic technology systems, or other related areas. An associate degree or bachelor's degree in a related field may be substituted for the required experience. SCDC Minimum Requirements:
(Or an acceptable equivalency as approved by the Division of State Human Resources).
Three (3) years' experience in office automation systems, data communications system design, installation, operation, repair, sale or marketing, or processing of information in a data processing environment; OR
A high school and five (5) years, experience in office automation systems, data communications systems design, installation, operation, repair, sales, or marketing or processing of information in a data processing environment.
Additional Comments
The South Carolina Department of Corrections is committed to providing equal opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age (40 or older), disability or genetic information.
Supplemental questions are considered part of your official application. Any misrepresentation will result in your disqualification from employment. Please complete the state application to include all current and previous work history and education. Benefits for State Employees The state of South Carolina offers eligible employees generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave. Plus, work-life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies.
Insurance Benefits Eligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits. Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses.
Retirement Benefits State employees are also offered retirement plan options, including defined benefit and defined contribution plans. Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options.
Workplace Benefits State employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more.
Note:
The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type. For these positions, contact the hiring agency to determine what benefits may be available. 01
Are you currently an employee of the South Carolina Department of Corrections?
Yes No
02
If yes, how long have you been in your current position? (N/A if no) 03
For background check purposes, please give your full date of birth in MM/DD/YY format. 04
How would you describe your level of education?
High School Diploma or GED Some College Associates Degree Bachelor's Degree Masters Degree Doctorate None of the Above
05
How many years of experience do you have in office automation systems, data communications system design, installation, operation, repair, sale or marketing, or processing of information in a data processing environment?
Less than a year 1 Year, less than 2 2 Years, less than 3 3 Years, less than 4 4 years, less than 5 5 or more years
06
Do you currently possess a valid South Carolina driver's license?
Yes No
07
Do you have knowledge of data communications equipment maintenance, repair, modification, design, circuitry and testing equipment?
Yes No
Required Question