Job Description
Position Summary
The Assistant Community Manager supports the Community Manager in maintaining operational standards and achieving business objectives. This role requires leadership, strong customer service, and the ability to oversee daily operations in the absence of the Community Manager. The Assistant Community Manager also assists in scheduling, task delegation, and team development to drive performance and resident satisfaction.
Key Responsibilities
Sales & Marketing
Greet prospective residents, establish a personal connection, and assess their needs.
Handle incoming calls, addressing prospect inquiries, resident concerns, and service requests.
Process lease applications, verify applicant qualifications, and communicate results promptly.
Conduct regular market surveys by researching competitors’ pricing, promotions, and amenities.
Maintain accurate leasing data and generate reports as requested.
Ensure the office, clubhouse, model units, and available apartments are in excellent condition.
Assist in managing social media content and marketing efforts as directed.
Prepare for resident move-ins by conducting unit walkthroughs and assembling welcome packages.
Stay informed about the surrounding neighborhood to provide valuable insights to prospects and residents.
Operations & Compliance
Accept rental payments and process deposits.
Maintain accurate financial and resident records in Appfolio, ensuring timely updates.
Issue notices, including late payment, eviction, and returned check memos as needed.
Participate in revenue management calls when applicable.
Supervise Leasing Consultants and Concierge team members based on staffing needs.
Process new leases, renewals, and required addendums.
Ensure compliance with company policies, Fair Housing regulations, and all applicable laws.
Assist in resident communications, including notices, updates, and service requests.
Maintain accurate reporting on notices to vacate, vacancies, and resident activity.
Attend training sessions and company meetings as required.
Customer Service & Resident Relations
Communicate service standards and expectations to residents.
Take ownership of resident concerns, ensuring timely and professional resolution.
Support new residents throughout the move-in process.
Assist with lease renewals, move-outs, and resident transfers.
Develop initiatives to improve resident satisfaction and retention.
Follow up on service requests to ensure completion and resident satisfaction.
Conduct property inspections, report maintenance needs, and maintain community cleanliness.
Qualifications
Education & Experience
High school diploma or equivalent (GED) required; Bachelor's degree preferred.
Minimum of one year of property leasing experience (required).
One year of experience as an Assistant Community Manager (preferred).
Experience with Fair Housing regulations (required).
Experience with MFTE programs (preferred).
Proficiency in Appfolio and Google Suite (preferred).
Background in multifamily property management, retail sales, or hospitality.
Skills & Competencies
Strong verbal and written communication skills.
Ability to resolve resident concerns professionally and efficiently.
Knowledge of local market conditions, competitive properties, and pricing trends.
Competence in managing administrative tasks, financial records, and lease documents.
Proficiency in operating office equipment and technology (tablets, fobs, property management software).
Basic arithmetic skills (addition, subtraction, multiplication, and division).
Ability to commute reliably or relocate before employment.
Flexible to work weekends and assigned schedules.
Benefits
Competitive compensation.
Comprehensive medical, dental, and vision coverage.
401(k) retirement plan.
Paid time off, including six paid holidays.