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Finke Equipment

Finke Equipment is hiring: Service Writer (Heavy Equipment) in Selkirk

Finke Equipment, Selkirk, New York, United States

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Heavy Equipment Service Writer


Robert H Finke & Sons Inc.


Selkirk NY - Full-time


Job Description:


We are seeking a motivated and customer-oriented individual to join our team as a Heavy Equipment Service Writer. In this role, you will use your expert knowledge to understand the client’s problems and explain their needs to the staff for satisfactory service / repairs in a timely fashion. The ideal candidate will have a strong technical aptitude, excellent customer service skills, and a passion for the heavy equipment industry.


Responsibilities:



  • Interact with customers, listen to their questions and concerns and provide timely responses

  • Educate clients about the company’s products, services, and offers

  • Schedule appointments, take orders, monitor service progress, calculate charges, and process payments

  • Review of customer accounts and report changes to internal staff

  • Manage complaints and returns. Resolution of customer grievances to achieve 100% customer satisfaction.

  • Record customer details and transactions

  • Serve as a customer relationship manager

  • Serve as a link between the customer and different departments in the organization



  • Support in-house service team with parts needs for service/repair of our large rental fleet.

  • Provide accurate price quotes and availability information to customers.

  • Develop and maintain strong customer relationships through excellent service and product knowledge.

  • Collaborate with partse and sales departments to ensure customer needs are met.

  • Stay current on industry trends and product knowledge through training and self-study.


Qualifications:



  • High school diploma or equivalent; technical or vocational training preferred.

  • Experience in heavy equipment service writing or a related field is a plus.

  • Strong customer service and communication skills.

  • Proficiency in using computer systems and parts catalogues.

  • Ability to work in a fast-paced environment and handle multiple tasks.

  • Detail-oriented with good organizational skills.

  • Ability to lift heavy parts and accessories as needed.

  • Valid driver's license with a clean driving record.


We offer a competitive compensation package, along with comprehensive benefits. Join our team and be part of our success!


To apply for this position, please email your resumes to Ron Richards: rrichards@finkeequipment.com


Or call 518 767 9331


Robert H Finke & Sons Inc.  1569 US 9W Selkirk NY 12158


www.finkeequipment.com


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