Capital One is hiring: Lead UX/UI Designer - EPX.xd Team in Richmond

Join our innovative EPX.xd team at Capital One as a Lead UX/UI Designer! In this role, you will collaborate closely with internal Enterprise products that enhance our associates' experiences, enabling them to perform their jobs more efficiently and effectively. We are committed to advocating for user needs and delivering exceptional products that transform our customers' daily financial activities.

The Design team at Capital One is dedicated to enriching the digital and physical experiences of our customers. We foster an environment of collaboration, authenticity, and constructive feedback, celebrating diverse perspectives and creating a culture of belonging. If you're an innovator and storyteller looking to make a meaningful impact in the banking industry, we want to hear from you!

What You'll Do:

• Strategy & Planning
  • Collaborate with technology, product, and business teams to identify customer and business needs, translating them into engaging, intuitive design solutions.
  • Engage in portfolio prioritization to shape the strategy and product roadmap for the team.
  • Manage shifting priorities, providing clear direction on product prioritization and supporting early product definition.
  • Advocate for customers using human-centered design methods such as discovery, research, and user testing.
  • Champion design-centered product enhancements based on research and analysis.
  • Work with teams across various locations, embracing an experience mindset throughout your work.
• Leading & Developing Teams
  • Build and lead a successful team by mentoring, coaching, and elevating others.
  • Assist team members in strategy, research, design critiques, and execution tasks.
  • Navigate conflict resolution within the team and among project stakeholders.
  • Participate in hiring by reviewing resumes and conducting interviews.
• Discovering & Delivering
  • Support early product definition by conducting discovery sessions to uncover customer pain points and opportunities.
  • Utilize design tools to create concepts and enable successful team collaboration.
  • Drive end-to-end product design by collaborating with researchers to understand customer needs and define opportunities based on usability studies.
  • Create process flows, wireframes, journey maps, and interaction models leading to prototypes of varying fidelity.
  • Plan and facilitate workshops to align internal and external stakeholders with business needs.
  • Contribute to our internal design system and best practices by designing within established standards.
  • Communicate design concepts compellingly to various stakeholders.
  • Create high-fidelity design assets for development and market delivery in partnership with technology teams.

Basic Qualifications:

• Minimum of 8 years of experience in UX design.

Preferred Qualifications:

• Experience designing cross-channel experiences.
• Able to work effectively with various business partners to deliver outcomes.
• Familiarity with design and prototyping tools like Adobe Products, Sketch, and/or Figma.
• Experience contributing to an established design system.
• A track record of managing a cross-functional team.

Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. We encourage all qualified applicants to apply regardless of sex, race, color, age, national origin, religion, disability, sexual orientation, gender identity, or any other basis prohibited by law. Join us in changing banking for good!

Capital One's office address:

Chicago, IL; McLean, VA; New York, NY; Richmond, VA; San Francisco, CA.