Audio Visual Engineer - AV, CUCM & Webex Support - 2nd/3rd Line Job at Pioneer s

Audio Visual Engineer - AV, CUCM & Webex Support Specialist - 2nd/3rd Line - 6-12 month contract - Outside IR35

My client is seeking a highly skilled AV, CUCM & Webex Support Specialist to join their team, delivering expert 2nd/3rd line support for enterprise AV & VoIP solutions. You'll be responsible for ensuring seamless communication across CUCM, Webex, & integrated meeting room technology for key clients.

Candidates must be available to work on-site - this will be based in London

Key Responsibilities:

• Meeting Room Technology - Supporting & integrating Webex Room Kits, Microsoft Teams Rooms, Cisco video hardware, & large event setups.
  
• Incident & Change Management - Handling escalations, troubleshooting voice, video, & connectivity issues, & ensuring SLA compliance.
  
• Networking & AV Integration - Working with IP-based AV, VLANs, QoS, HDMI, HDBaseT, & room scheduling systems.
  
• Onsite & Remote Support - Providing proactive & reactive support both remotely & at client sites (London-based).

Experience:

3-5 years' experience in AV & UC support, with hands-on expertise in CUCM, Webex, VoIP, & meeting room tech.
Strong troubleshooting skills across Cisco Webex, Teams, Zoom, Crestron, & digital PBX systems.
Experience with AV networking, SIP trunking, QoS, & large-scale video conferencing.
Certifications (Desirable): CTS, Crestron CCP, Cisco Webex Cert, Microsoft Teams Rooms Cert, CompTIA Network+, CCNA.

If you're a specialist in AV & unified communications, please send your profile for an immediate review.

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