Thepridecircle
Responsibilities:
- Communication Skills: Must be able to articulate and communicate your ideas accurately, appropriately, and effectively.
- Writing Skills: Must be able to draft and/or edit/improve and approve written content (including airport/inflight announcements). Writing skills are critical for this profile.
- Flexibility: Must be able to make yourself available at short notice based on the requirement of the business.
- People Skills: Engage team members and create healthy relationships with and among them to create a quality learning and work environment.
- Conduct periodic training needs analysis for voice skills across the organization.
- Develop and rollout timely as well as effective & innovative training solutions to address the learning requirements across the organization.
- Illustrate needle movement regarding trainee capability on communication skills post-training (via certification).
- Meet the defined communication training & certification targets for operational Cabin Crew as well as Customer Service Staff.
- Conduct Pre-Hire training (as required) with an 80% batch conversion at the final round of interview.
- Conduct Communication Training for the Flight Operations team (as required & planned with them).
- Ensure the Company Manuals pertaining to voice training & announcements are updated.
- Execute and monitor corrective developments and action plans for IFS, AO&CS and Flight Ops staff.
- Availability to the Human Resources recruitment preliminary interview phases for Cabin Attendants and Airport Operations.
- Travel to deliver station-specific/regulatory training (as well as audit/job shadowing - if necessary).
- Upskill & develop self on related professional skills.
- Research and develop training visual aids, audio aids, and review the efficacy of the current trends in learning technology.
- Facilitate (as required) communication training for new hires (IFS and AO&CS).
- Facilitate (as required) corporate training programs.
- Participate (as required) in the development & rollout of Advanced Customer Service training for AO&CS.
SKILLS AND KNOWLEDGE:
Desired Experience:
- Worked for a minimum of 4-6 years as a communication trainer.
- Handled voice and accent training.
- Strong understanding of grammar.
Qualification
Minimum of 4 years experience. Qualified candidates for this role will possess the following skills:
- Handled voice and accent training.
- Strong understanding of grammar.
- Good language skills.
- Voice accent trainer.
- AO&CS.