UI Systems Analyst

UI Systems Analyst
ASSOCIATE GOVERNMENTAL PROGRAM ANALYST

Final Filing Date: 3/1/2025

Application Methods: Electronic (Using your CalCareer Account) By Mail Drop-off

THIS POSITION MAY BE ELIGIBLE FOR A HYBRID WORK SCHEDULE. THE AMOUNT OF TELEWORK IS AT THE DISCRETION OF THE DEPARTMENT AND IS SUBJECT TO CHANGE AS BUSINESS NEEDS ARISE.

Are you a problem solver who appreciates challenging situations in a dynamic work environment? Do you thrive when working with others to meet customer's needs? Do you enjoy using technology to enhance a program's efficiency? If you answered "YES" to these questions, the Unemployment Insurance (UI) Support Division's Systems Support Section may be the place for you. We are looking for a positive, customer-focused analyst that will support staff using the UI program's information systems and technology.

As a UI Systems Analyst, you will be responsible for: supporting users in the operation of the UI program's systems; auditing system access reports to ensure proper use and access privileges; collaborating with partner areas, especially the Information Technology Branch; troubleshooting and triaging technical issues; utilizing project management principles; and leading or participating on various automation project teams in support of the UI program.

We value commitment to outstanding service, teamwork, integrity, communication, and a healthy work/life balance. We are a dedicated and collaborative team focused on providing excellent customer service to help the Department provide valuable and innovative services to meet the evolving needs of employers, workers, and job seekers.

Telework is currently available; however, employees are required to report to the assigned headquarters in Sacramento, five (5) consecutive days per month. California Government Code Section 14200 requires employees to reside in California to telecommute. Travel and/or accommodation expenses to and from the assigned headquarters are the responsibility of the employee.

EDUCATION INFORMATION: When using education to qualify, unofficial transcripts or diploma must be submitted. You may bypass this requirement if you are not using education to meet the minimum qualifications. Applicants with foreign transcripts must provide a transcript evaluation that indicates the number of units to which the foreign course work is equivalent.

Position exists at 722 Capitol Mall Sacramento, CA 95814
Downtown, near light rail

You will find additional information about the job in the Duty Statement.

Working Conditions

This position is not eligible for visa sponsorship. Applicants must be authorized to work in the US without the need for visa sponsorship by the start date of employment.

This position is in downtown Sacramento. The location provides easy access to light rail, commuter buses, and parking garages. Close to shopping, restaurants, and farmer’s markets. Hybrid telework arrangements will be considered.

Minimum Requirements

• ASSOCIATE GOVERNMENTAL PROGRAM ANALYST
• STAFF SERVICES ANALYST

The Employment Development Department (EDD) is one of the largest State departments with employees at hundreds of service locations. For more than 70 years, the EDD has connected millions of job seekers and employers in an effort to build the economy of the Golden State. In order to continue our mission, we are constantly looking for the best and the brightest to join our ranks. Working at EDD presents many opportunities. If you strive to make a difference, we invite you to seek a career with EDD.

Please only submit ONE application. Electronic applications submitted through your CalCareer Account are highly recommended and will be received/processed faster than other methods of filing.

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 3/1/2025

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s).

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included.

Required Application Package Documents

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.
• School Transcripts
• Statement of Qualifications -
  A Statement of Qualifications (SOQ) is Required.
  Please see “Statement of Qualifications Requirements” section for more information about the SOQ.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

Technical Skills, Experience or Aptitude:
Proficiency in Microsoft Word, Excel, PowerPoint, SharePoint, and Outlook.

Other Skills, Experience or Aptitude:
Previous benefit program work experience, strong analytical and problem resolution skills, excellent written and oral communication skills, and ability to multi-task and meet deadlines.

Personal Attributes:
Highly motivated, independent yet team-oriented, collaborative, and professional.

Note: The above desirable qualifications must be addressed in the Statement of Qualifications.

The Hiring Unit Contact is available to answer questions regarding the position or application process.

Department Website: http://www.edd.ca.gov

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:
EEO Officer
(916) 654-8434
Accessibility@edd.ca.gov

California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.