New Perspective Senior Living LLC is hiring: Technical Writer Content Specialist

Job Summary

The Technical Writer/Content Strategist plays a pivotal role in translating complex regulations into clear, comprehensible policies and procedures to ensure adherence across our multi-state senior housing and aging services operations by focusing on user experience. This role involves creating, optimizing, and maintaining forms, managing company intranet content, and working with various departments and subject matter experts to ensure regulatory compliance in policies and procedures. This role will collaborate across all departments of the organization to develop a cohesive set of documented policies, procedures, and forms in an effort to meet regulatory requirements, streamline team member learning and tasks, and improve the quality of care for residents at New Perspective’s communities.

Regulatory Analysis and Translation

• Continuously monitor and analyze regulatory changes affecting the industry.
• Translate complex state and federal regulations into clear and understandable policies and procedures.
• Work closely with content, training, and departmental teams to ensure accurate translation and compliance with all regulations.
• Update policies and procedures as necessary to ensure ongoing compliance.

Documentation Creation and Optimization

• Create and optimize policies and procedures, forms, checklists, and other documentation required for operational and regulatory compliance.
• Ensure that all documentation is up-to-date, accurate, and easily accessible to relevant staff.
• Ensure correct and consistent use of the organization’s style, branding, document templates, service and product naming conventions, and legal and messaging requirements across internal documentation.

Intranet Content Management

• Manage and implement a robust and consistent metadata framework to organize compliance-related content on the company’s intranet and support an intuitive information architecture for staff.
• Manage, update, and ensure the accuracy of compliance-related content on the company’s intranet.
• Take ownership of communication process around content development, informing stakeholders across the organization of updates.
• Collaborate with the IT department to improve the usability and accessibility of compliance documentation on the intranet.

Cross-Departmental Collaboration

• Initiate, facilitate, and ensure collaboration with various departments and subject matter experts across the company to gather and validate information and support alignment across departments.
• Assist in developing and updating training materials across multiple departments.

Self-Driven Initiatives

• Work independently and proactively to identify areas of improvement in compliance documentation and processes.
• Suggest and implement solutions to improve the effectiveness and efficiency of compliance processes.

Miscellaneous

• Other duties as assigned.

Must Haves

• Excellent writing and communications skills (sentence structure, grammar, varied vocabulary, spelling, style, strong typing speed with high accuracy, and attention to detail).
• A proactive attitude and a focus on resolving problems and delivering high-quality results.
• Strong interpersonal and collaboration skills.
• Experience with the Microsoft Office suite, specifically Word and PowerPoint.
• Experience with Adobe Acrobat Pro.
• Experience creating, maintaining, and adhering to style and content guides and document templates.
• Demonstrated creativity in problem-solving.
• Ability to manage multiple priorities.
• Good time-management skills.
• Demonstrated compatibility with New Perspective’s mission and operating philosophies.

Nice to Haves

• Preferred Bachelor’s degree in communication, language, or a related discipline or equivalent work experience in related field.
• Experience working in SharePoint Online, ideally as a site administrator.
• Experience working with project management software.
• Strong desire for career development and growth.

Salary Range

55K – 70K Depending upon experience

Why New Perspective Senior Living? A career with a purpose starts here!

It is an exciting time to join New Perspective. We are a growing company serving over 2,000 seniors today and a goal of reaching 10,000 by 2025. Our growth is creating energy, excitement, and the opportunity to make a difference in the lives of others. We have a culture of servant leadership and collaboration that supports each team member’s personal and professional development. At New Perspective, you’re not just an employee. You’re a valued member of our team.

Team Member Benefits & Perks*

• Medical, Dental, & Vision Insurance
• 401(k) with Company Match!
• Paid Time Off and Holidays
• Company-Paid Basic Life Insurance
• Voluntary Short-Term Disability
• Company-Paid Long-Term Disability
• Health Reimbursement Account/Health Savings Account
• Flexible Spending Accounts
• Education assistance—up to $5,000 per calendar year!
• Leadership Development & Career Advancement
• Real-time Access to Earned Wages
• Referral Bonuses
• Employee Assistance Program

*Benefits vary by full-time, part-time, and PRN status.

New Perspective is an Equal Opportunity Employer.

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