Disability Solutions
Disability Solutions is hiring: Event Technical Supervisor, Audio Visual - The B
Disability Solutions, Boca Raton, FL, US
Position Overview- Must have technical audio, video, or lighting experience The Technical Supervisor leads floor operations with a focus on customer service, staff leadership and development. The Technical Supervisor directly leads the technical team to ensure operational efficiencies and customer satisfaction. This role may also participate in location administrative duties in support of onsite operations and for career development. This position reports to the DET, DOO, or Operations Manager. Key Job Responsibilities Equipment Operation
Hours Per Day Lifting Requirements
Frequency
Sitting
2-3 Hours Lifting 0 - 15 lbs*
Continuously
Standing
4-5 Hours Lifting 16 - 50 lbs*
Frequently
Walking
4-5 Hours Lifting 51 - 100 lbs
Occasionally
Stooping
2-3 Hours Lifting Over 100 lbs
Occasionally
Crawling
2-3 Hours Kneeling
2-3 Hours Carrying Requirements
Frequency
Bending
2-3 Hours Carrying 0 - 15 lbs*
Continuously
Reaching (above your head)
2-3 Hours Carrying 16 - 50 lbs*
Frequently
Climbing
0-1 Hours Carrying 51 - 100 lbs
Occasionally
Grasping
4-5 Hours Carrying Over 100 lbs
Never Auditory/Visual Requirements
Frequency Pushing/Pulling Requirements
Frequency
Close Vision
Continuously Pushing/Pulling 0 - 15 lbs*
Continuously
Distance Vision
Continuously Pushing/Pulling 16 - 50 lbs*
Frequently
Color Vision
Frequently Pushing/Pulling 51 - 100 lbs*
Frequently
Peripheral Vision
Occasionally Pushing/Pulling Over 100 lbs
Occasionally
Depth Perception
Frequently *Identifies the physical requirements that team members perform without assistance.
Hearing
Continuously Work Environment Hotel Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.
- Responsible for accurate and timely setup, operation, and breakdown of intermediate audiovisual equipment as listed in the technical qualifications section.
- Troubleshoot technical issues and resolve problems quickly as they arise.
- Complies with all Company security and safety measures.
- Ensures equipment is secure from theft and/or damage when in use.
- Provides excellent service and strives to exceed the expectations and needs of internal and external customers.
- Maintains a positive relationship with all clients through effective communication.
- Meets with guests on site to ensure that their needs are met and the equipment setup is working properly.
- Monitors events and checks in on customers throughout the day.
- Understands and fosters the hotel/client relationship.
- Assists in training technicians on all floor activities and on hotel and Encore service expectations.
- Serves as a mentor for new hires.
- Models and reinforces a positive working environment centered around company values.
- Organizes the daily floor activities to ensure the timely set up, refresh and removal of equipment.
- Performs daily floor management including directing the workflow of technicians and assisting management with labor needs and scheduling.
- Ensures the equipment sheets are updated and properly completed.
- Works with team to establish coordinated communications for the management of events.
- Attends venue meetings as needed (example = banquet event orders or pre-event conferences)
- Performs preventative maintenance on equipment to keep it presentable and in good working condition.
- Leads the team in proper security, storage, transportation, and maintenance of equipment.
- Participates in physical inventory count processes as requested.
- Bachelor's degree is preferred.
- 3-5 years of customer service or hospitality experience is preferred.
- 3-5 year of audio visual experience is required.
- Internal applicants MUST be Technical 1-Star Certified before applying. External applicants will validate and achieve their Technical 1-Star Certification within 60 days of start date.
- Knowledge of technical theory.
- Advanced problem solving skills.
- Lifting 50 Lbs.
- Experience leading workflow and team members.
- A valid driver's license is required for team members in positions that may operate Company vehicles.
- Additional DOT requirement may need to be met if applicable.
- Hospitality
- Ownership
- Manages Ambiguity
- Directs Work
- Achieves Goals
- Financial Acumen
- Builds Effective Teams
Hours Per Day Lifting Requirements
Frequency
Sitting
2-3 Hours Lifting 0 - 15 lbs*
Continuously
Standing
4-5 Hours Lifting 16 - 50 lbs*
Frequently
Walking
4-5 Hours Lifting 51 - 100 lbs
Occasionally
Stooping
2-3 Hours Lifting Over 100 lbs
Occasionally
Crawling
2-3 Hours Kneeling
2-3 Hours Carrying Requirements
Frequency
Bending
2-3 Hours Carrying 0 - 15 lbs*
Continuously
Reaching (above your head)
2-3 Hours Carrying 16 - 50 lbs*
Frequently
Climbing
0-1 Hours Carrying 51 - 100 lbs
Occasionally
Grasping
4-5 Hours Carrying Over 100 lbs
Never Auditory/Visual Requirements
Frequency Pushing/Pulling Requirements
Frequency
Close Vision
Continuously Pushing/Pulling 0 - 15 lbs*
Continuously
Distance Vision
Continuously Pushing/Pulling 16 - 50 lbs*
Frequently
Color Vision
Frequently Pushing/Pulling 51 - 100 lbs*
Frequently
Peripheral Vision
Occasionally Pushing/Pulling Over 100 lbs
Occasionally
Depth Perception
Frequently *Identifies the physical requirements that team members perform without assistance.
Hearing
Continuously Work Environment Hotel Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.