Thermo Fisher Scientific
Engineer II, Field Service (TEM,SEM,FIB) - Santa Fe, NM
Thermo Fisher Scientific, Albuquerque, New Mexico, United States
Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Laboratory Setting
Job Description
Location/Division Specific Information The Materials and Structural Analysis (MSD) Electron Microscopy (EM) business enables customers to find meaningful answers to questions that accelerate breakthrough discoveries and
ultimately change
the world. The MSD EM business designs, manufactures, and supports the broadest range of high-performance microscopy workflow solutions that provide images and answers in the micro-, nano-, and picometer scales.
Combining hardware and software
expertise
in electron, ion, and light microscopy technologies with deep application knowledge in the materials science, life sciences, semiconductor, electronics, and natural resources markets, the worldwide Electron Microscopy employees are dedicated to customers' pursuit of discovery and resolution to global challenges.
Here are some of the products you might support our customers with: Corporate organization
Overview of our instruments
Inside the Titan Transmission Electron Microscope
How to make a microscope
Day in the life of a Field Service Engineer:
https://www.linkedin.com/mycompany/thermo-fisher-scientific/recommendations/urn:li:activity:6911716842898083842 How
Thermo
Fisher supports women in the workplace?
https://vimeo.com/740420583 What advice would you give someone interested in a career at
Thermo
Fisher Scientific?
https://vimeo.com/740414379 How you will make an impact: The Field Service Engineer for the Materials and Structural Analysis Division (MSD) of
Thermo
Fisher Scientific
is responsible for
performing the on-site installation, servicing and repair of complex equipment and systems. The Field Service Engineer III for the Materials and Structural Analysis Division (MSD) of
Thermo
Fisher Scientific
is responsible for
performing the on-site installation, servicing and repair of complex equipment and systems. Engineers investigate and improve operational quality of system equipment; Transmission Electron Microscopy (TEM), Scanning Electron Microscopy (SEM), Small/Large Dual Beam (SDB/LDB); teach customers in the operation and maintenance of the system; serve as company liaison with customer on administrative and technical matters
for assigned projects; and conduct on-site installations of the full range of
Thermo
Fisher Scientific electron microscopy systems and their associated options. This role
provides
the opportunity to grow within Field Services and across the
Thermo
Fisher organization. You will be eligible for transportation support, company phone, company laptop as well as other company benefits that include bonus, 401k, healthcare, employee
assistance
program and more! What you will do: As the primary regional field service engineer, ensure customer needs are met applying
appropriate resources
Conduct on-site installation of sophisticated equipment and follow testing procedures to ensure proper working order
Conduct on-site scheduled planned maintenance visits
Provide troubleshooting and repair support for customers and other field service personnel
Cultivate and develop positive working relationships with customers, system users and company personnel
Successfully complete technical training and complete specialist training based on microscopes in the region
Proactively seek out
additional
learning opportunities both inside and outside of the region
Work informally with an applications engineer or attend an applications course to gain sophisticated knowledge
Travel, often on short notice, to customer sites to resolve problems or support other field service personnel
Complete and
submit
field service reports
Be able to perform Preventative Maintenance on assigned tools
Partner with colleagues to
acquire
technical guidance needed to problem-solve systems solutions
Provide training for customers and users on system maintenance
Make yourself available to train and mentor new field service engineers
Provide feedback to product quality teams
Provide
appropriate input
in writing updating and correcting various
Thermo
Fisher system documentation
Provide recommendations for various reports including
identifying
and isolating unique problems with system
Act as a subject expert and resource for training
Must maintain
Thermo
Fisher Scientifics’ 4i Values.
How you will get here: Education University degree/
Bachelor
degree in electronics, physics, engineering, computer science or similar field preferred; or
2-5
years of equivalent combination of education,
skills
and experience Experience 2-5
years’ Experience: Operating, troubleshooting,
repairing
and calibrating complex analysis tools such as SEM, TEM, FIB,
Prober
or similar systems is a plus but not
required
.
Experience with Ultra High Vacuum (UHV) a plus but not
required
.
Experience operating O-scopes, digital voltmeter and logical problem solving.
Knowledge, Skills, Abilities Demonstrated ability to lead/coach others/lead
Demonstrated ability to lead complex technical issues
Ability to partner effectively with customers and colleagues
Able to take lead on difficult customer critical issues
Must have a thorough understanding and extensive experience troubleshooting and repairing ultra-high vacuum and high voltage systems.
Excellent interpersonal communication, collaboration/building, time management, organizational, problem solving, conflict management and customer service skills
Proven ability to fix complex systems and subsystems down to
component
level
Ability to read and interpret schematics
Familiar with UHV phenomenon and technology
Required to read, write, and speak English fluently.
Ability to work under pressure, with a consistent record to make decisions with minimal direct supervision.
Proven ability to be detail oriented, problem solver, promote team environment.
Able to display
a high level
of confidentiality for both
customer
and
Thermo
Fisher Scientific.
Literate in Windows software environments
Must be willing to travel 25-50% of the time.
Must
possess
a valid driver’s
license and passport
and travel regionally and internationally as
required
.
May require proof of Covid-19 vaccination.
Extensive walking may be
required
.
May work at customer locations, in office environment to include cubicles and/or in laboratory environments.
Must be able to secure entrance to US Government laboratories and facilities
Potentially pass through areas where chemical-based allergens may be in use (such as penicillin, tetracycline,
etc
)
Depending on area of building, personal protective equipment may be worn to include lab coats, coveralls, hood, facemask, hairnets, safety gloves, safety glasses, steel toe shoes, and/or bump hats.
Physical requirements include the ability to
lift up
to 50 lbs.
Location/Division Specific Information The Materials and Structural Analysis (MSD) Electron Microscopy (EM) business enables customers to find meaningful answers to questions that accelerate breakthrough discoveries and
ultimately change
the world. The MSD EM business designs, manufactures, and supports the broadest range of high-performance microscopy workflow solutions that provide images and answers in the micro-, nano-, and picometer scales.
Combining hardware and software
expertise
in electron, ion, and light microscopy technologies with deep application knowledge in the materials science, life sciences, semiconductor, electronics, and natural resources markets, the worldwide Electron Microscopy employees are dedicated to customers' pursuit of discovery and resolution to global challenges.
Here are some of the products you might support our customers with: Corporate organization
Overview of our instruments
Inside the Titan Transmission Electron Microscope
How to make a microscope
Day in the life of a Field Service Engineer:
https://www.linkedin.com/mycompany/thermo-fisher-scientific/recommendations/urn:li:activity:6911716842898083842 How
Thermo
Fisher supports women in the workplace?
https://vimeo.com/740420583 What advice would you give someone interested in a career at
Thermo
Fisher Scientific?
https://vimeo.com/740414379 How you will make an impact: The Field Service Engineer for the Materials and Structural Analysis Division (MSD) of
Thermo
Fisher Scientific
is responsible for
performing the on-site installation, servicing and repair of complex equipment and systems. The Field Service Engineer III for the Materials and Structural Analysis Division (MSD) of
Thermo
Fisher Scientific
is responsible for
performing the on-site installation, servicing and repair of complex equipment and systems. Engineers investigate and improve operational quality of system equipment; Transmission Electron Microscopy (TEM), Scanning Electron Microscopy (SEM), Small/Large Dual Beam (SDB/LDB); teach customers in the operation and maintenance of the system; serve as company liaison with customer on administrative and technical matters
for assigned projects; and conduct on-site installations of the full range of
Thermo
Fisher Scientific electron microscopy systems and their associated options. This role
provides
the opportunity to grow within Field Services and across the
Thermo
Fisher organization. You will be eligible for transportation support, company phone, company laptop as well as other company benefits that include bonus, 401k, healthcare, employee
assistance
program and more! What you will do: As the primary regional field service engineer, ensure customer needs are met applying
appropriate resources
Conduct on-site installation of sophisticated equipment and follow testing procedures to ensure proper working order
Conduct on-site scheduled planned maintenance visits
Provide troubleshooting and repair support for customers and other field service personnel
Cultivate and develop positive working relationships with customers, system users and company personnel
Successfully complete technical training and complete specialist training based on microscopes in the region
Proactively seek out
additional
learning opportunities both inside and outside of the region
Work informally with an applications engineer or attend an applications course to gain sophisticated knowledge
Travel, often on short notice, to customer sites to resolve problems or support other field service personnel
Complete and
submit
field service reports
Be able to perform Preventative Maintenance on assigned tools
Partner with colleagues to
acquire
technical guidance needed to problem-solve systems solutions
Provide training for customers and users on system maintenance
Make yourself available to train and mentor new field service engineers
Provide feedback to product quality teams
Provide
appropriate input
in writing updating and correcting various
Thermo
Fisher system documentation
Provide recommendations for various reports including
identifying
and isolating unique problems with system
Act as a subject expert and resource for training
Must maintain
Thermo
Fisher Scientifics’ 4i Values.
How you will get here: Education University degree/
Bachelor
degree in electronics, physics, engineering, computer science or similar field preferred; or
2-5
years of equivalent combination of education,
skills
and experience Experience 2-5
years’ Experience: Operating, troubleshooting,
repairing
and calibrating complex analysis tools such as SEM, TEM, FIB,
Prober
or similar systems is a plus but not
required
.
Experience with Ultra High Vacuum (UHV) a plus but not
required
.
Experience operating O-scopes, digital voltmeter and logical problem solving.
Knowledge, Skills, Abilities Demonstrated ability to lead/coach others/lead
Demonstrated ability to lead complex technical issues
Ability to partner effectively with customers and colleagues
Able to take lead on difficult customer critical issues
Must have a thorough understanding and extensive experience troubleshooting and repairing ultra-high vacuum and high voltage systems.
Excellent interpersonal communication, collaboration/building, time management, organizational, problem solving, conflict management and customer service skills
Proven ability to fix complex systems and subsystems down to
component
level
Ability to read and interpret schematics
Familiar with UHV phenomenon and technology
Required to read, write, and speak English fluently.
Ability to work under pressure, with a consistent record to make decisions with minimal direct supervision.
Proven ability to be detail oriented, problem solver, promote team environment.
Able to display
a high level
of confidentiality for both
customer
and
Thermo
Fisher Scientific.
Literate in Windows software environments
Must be willing to travel 25-50% of the time.
Must
possess
a valid driver’s
license and passport
and travel regionally and internationally as
required
.
May require proof of Covid-19 vaccination.
Extensive walking may be
required
.
May work at customer locations, in office environment to include cubicles and/or in laboratory environments.
Must be able to secure entrance to US Government laboratories and facilities
Potentially pass through areas where chemical-based allergens may be in use (such as penicillin, tetracycline,
etc
)
Depending on area of building, personal protective equipment may be worn to include lab coats, coveralls, hood, facemask, hairnets, safety gloves, safety glasses, steel toe shoes, and/or bump hats.
Physical requirements include the ability to
lift up
to 50 lbs.