Technical Writer at ManTech summary:
A Technical Writer at ManTech in Herndon, Virginia, is responsible for creating and managing technical documentation to support software developers and ensure user satisfaction. The role involves gathering information from users, resolving issues, and producing materials that effectively convey complex technical concepts to non-technical audiences. The candidate must possess strong project management skills, attention to detail, and experience with documentation tools.
ManTech seeks a motivated, career and customer-oriented Technical Writer to join our team in Herndon, Virginia. Support a team of world class software engineers who have significant impact on our national security and protect the most coveted target in the world.
Responsibilities include but are not limited to:
Gather information from end users and work with software developers to answer user questions and to solve user issues.
Obtain technical data from independent observation, research, review with technical staff members, and studies of published materials and existing documentation.
Work with subject matter experts (SMEs), analysts, programmers, and other technical staff to obtain relevant information on technologies, methods, and standards of software, applications and systems.
Interface with a diverse group of end users to understand and resolve user issues with the system.
Document and track user issue resolution in ticketing system and leverage this data to develop FAQs and other knowledge management materials.
Create, edit, and manage material prepared by other writers.
Perform quality assurance on all materials.
Minimum Qualifications:
Bachelor’s Degree and 2+ years of experience with technical writing or High School Diploma and 4+ years of experience with technical writing
2+ years of experience with creating documents that effectively communicate highly technical material to non-technical audiences
Experience with successfully managing multiple projects and meeting deadlines
Experience supporting software developers
Preferred Qualifications:
Familiarity with JIRA and Confluence.
Familiarity with the Assessment & Authorization Process
Clearance Requirements:
Must have a current/active TS/SCI w/Polygraph
Physical Requirements:
The person in this position must be able to remain in a stationary position 50% of the time
Keywords:
Technical Writer, Documentation, Software Development, User Support, Technical Communication, Project Management, JIRA, Confluence, Quality Assurance, Information Gathering