City & Borough of Juneau, AK
Assistant Library Technician II - Outreach
City & Borough of Juneau, AK, Juneau, Alaska, us, 99812
Salary:
$22.08 - $23.56 Hourly Location :
Juneau Job Type:
Full-Time Job Number:
202500560 Department:
Juneau Public Libraries Division:
Libraries Opening Date:
02/27/2025 Closing Date:
3/12/2025 4:30 PM Alaska Position Number:
202006 Bargaining Unit:
Unrepresented Pay Range:
10 Hours Per Week:
37.5 Telework Availability:
Not Available
Description Juneau Public Libraries is seeking to fill an Assistant Library Technician II position to work with the Outreach Librarian to develop and implement educational and outreach programs for youth and adults with an emphasis on underserved populations. WHO WE ARE LOOKING FOR
A strong candidate for this position would possess advanced knowledge of and experience working with diverse communities. This would be demonstrated by knowledge of the traditions, values, and customs of the community being served. A strong candidate would also possess: • Strong customer service skills. • Strong computer skills. • People who would enjoy assisting patrons of all ages and abilities. • Clear communication skills. • Exceptional attendance, reliability and dependability. • Strong attention to detail. WHAT IS IT LIKE TO WORK ON OUR TEAM
The Juneau Public Libraries are the open door to exploration and lifelong learning, providing free access to shared resources and programs that entertain, enlighten, and educate. The Juneau Public Libraries are dedicated to service people from all walks of life. We use discretion and tact when interacting with patrons and hold patron confidentiality as one of the most important elements in the public service we provide.
The Assistant Library Technician II position is an important part of the Juneau Public Libraries. This person can expect to work with the public and library staff both in the library facilities and within the Juneau community.
Work at the Juneau Public Libraries offers an opportunity to serve the community in a positive way and a good balance between work and life. WORKING HOURS AND LOCATION
The Juneau Public Libraries have three locations: the Downtown Juneau Public Library (located atop the Marine Parking Garage on the waterfront), the Mendenhall Valley Public Library (located in Dimond Park), and the Douglas Public Library (located in the Douglas Community Building, a shared facility with the Fire Department). Library staff offices are located at the Downtown Library. The libraries are open 7 days a week, excluding CBJ holidays.
This position works Monday-Friday with weekly evening and occasional weekend shifts.
Typical Responsibilities This position provides specialized technical library support and covers both circulation and reference responsibilities on the library's public service desks. This position frequently uses library databases and electronic catalog, and assists patrons in the use of library services, materials, and facilities. This position works as part of a team of three (3) to collaborate with community groups to develop and implement educational and outreach programs for youth and adults with an emphasis on underserved populations. Typical responsibilities include the following: Works regular shifts and occasional relief shifts on public service desks. Under the direction of the Outreach Librarian, works to implement a wide range of diverse community events with an emphasis on programs services for community members who face barriers to traditional library use. Seeks opportunities to collaborate with community organizations and seeks to identify service gaps. Helps maintain ongoing programs and services within the library. Works with the Outreach/Adult Programming team to provide programs and services to adults and underserved community members. Works with the Youth Services team to provide programs and services to underserved youth. Assists seniors and the general public on utilizing library e-resources and technology. Uses a wide variety of standard office machines, electronic devices and audio-visual equipment. Employs considerable independent judgement to correct inappropriate patron conduct. Minimum Qualifications Education:
Graduation from high school or the equivalent.
Experience:
One (1) year of customer service experience that included the use of computer systems or databases.
SUBSTITUTION:
Six (6) months of experience as an Assistant Library Technician I at the CBJ or equivalent elsewhere.
OR
Post-secondary education in any academic discipline from an accredited college or university may be substituted for the required experience on the basis of 2.67 semester hours (4 quarter hours) for one month of experience. NOTE:
For some positions, experience working with pre-school age children in a structured environment or with specific populations is highly desired but not required.
Other:
Employee must have access to reliable transportation to transport self and library materials to library branches and locations where community programs are held.
Supplemental Information HIRING MANAGER CONTACT INFO
Hiring Manager:
Catherine Melville
Phone Number:
907-586-0443
Email:
catherine.melville@juneau.org Please read the below information carefully to ensure your application submission meets all submittal requirements.
Education If you are using education to meet the minimum qualifications, you must document your education in your application, and you may be required to provide transcripts.
Work Experience If you are using work experience to meet the minimum qualifications, you must document your work experience in the application.
If your application does not support minimum qualifications, you may not advance to the interview and selection phase of the recruitment.
NOTE:
Attaching a resume or curriculum vitae is not an alternative to filling out the application in its entirety. Noting "see resume or CV" or any similar response on any portion of your application may lead to a determination that your application is incomplete and removal from consideration for this job posting.
Application Assistance
For questions regarding application submission or system operation errors, please visit: If your question is not answered in the FAQ, you may contact the Department of Human Resources & Risk Management at (907) 586-5250 or human.resources@juneau.gov.
For applicant password assistance, please visit: EEO Statement
The City & Borough of Juneau complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities who require accommodation, auxiliary aides or services, or alternative communication formats, please call (907) 586-5250 or TTY: Alaska Relay 711 or 1-800-770-8973, or correspond with the Department of Human Resources & Risk Management at employment@juneau.gov or 155 Heritage Way, Juneau, AK 99801. The City and Borough of Juneau is an equal opportunity employer. Careers with the City & Borough of Juneau offer Many Benefits
The following information describes typical benefits available to employees of the City & Borough of Juneau.
Actual benefits received may differ based on position type and will be prorated for other than full time work.
Incumbents of Part-time Limited, Eaglecrest Limited, Short-term Temporary, Emergency and Intern positions are not eligible for the benefits described below.
Insurance Benefits
Health insurance, which includes employer contributions toward medical/vision/dental
No cost employee only plan available
Employer paid Basic Life insurance--$5,000 for employee, spouse & dependents
Additional optional coverage available Travel protection & financial services offered as part of the Life Insurance coverage
Optional group-based insurance premiums for
Term life with Accidental Death and Dismemberment (employee, spouse or qualified same sex partner, and dependents) Short-term Disability Accident Insurance Critical Illness Insurance Hospital Indemnity Insurance Pet Insurance
Employee-funded flexible spending accounts for tax savings on eligible health care or dependent care expenses
Employees are eligible for an employer funded Dependent Care Account (DCA) up to $5000.00 at open enrollment following 1 year of actively working.
Retirement Benefits Membership in the Public Employees Retirement System (PERS) Employer contribution into a defined benefit or defined contribution program, depending on your date of hire Option to enroll in the City & Borough of Juneau's Deferred Compensation Program with MissionSquare
Employer match available for participating PERS Tier IV employees
Note: The Defined Contribution Plan & Deferred Compensation Program offer a variety of investment options For more information on health, retirement and optional benefits for eligible employees visit:
Paid Leave and Holidays
Personal leave with an accrual rate increase based on time served
21 days of PL within first year of employment Personal leave includes Sick leave
Twelve paid holidays a year Six weeks Paid Parental Leave (to eligible employees)
Employee Wellness Program The Employee Wellness Program assists employees in making choices that support their physical, mental, and emotional wellbeing. The program provides: An opportunity to earn a health insurance premium discount of $1300 per year An Employee Assistance Program Wellness Pass Discounts to local and CBJ recreation facilities Health related webinars Office Ergonomic Assessments For more information on the Employee Wellness Program visit .
Additional Perks
Public Service Loan Forgiveness eligible employer Parking passes or bus passes provided for employees working in the downtown offices Free passes to Parks & Recreation field house, ice arena, and swimming pools
01
How much customer service experience do you have?
None 0-12 months 1-3 years 3+ years
02
How much experience do you have working with databases?
None 0-12 months 1-3 years 3+ years
03
How much experience do you have with enforcing policies, working with a code of conduct, or correcting disruptive behavior?
None 0-12 months 1-3 years 3+ years
04
How much experience do you have in planning and executing events and programs? (this means RESPONSIBLE for the details and organizing, not just volunteering or working an event or program offered by an organization)
None 1-5 events/programs 6-10 events/programs 11-20 events/programs More than 20 events/programs
Required Question
$22.08 - $23.56 Hourly Location :
Juneau Job Type:
Full-Time Job Number:
202500560 Department:
Juneau Public Libraries Division:
Libraries Opening Date:
02/27/2025 Closing Date:
3/12/2025 4:30 PM Alaska Position Number:
202006 Bargaining Unit:
Unrepresented Pay Range:
10 Hours Per Week:
37.5 Telework Availability:
Not Available
Description Juneau Public Libraries is seeking to fill an Assistant Library Technician II position to work with the Outreach Librarian to develop and implement educational and outreach programs for youth and adults with an emphasis on underserved populations. WHO WE ARE LOOKING FOR
A strong candidate for this position would possess advanced knowledge of and experience working with diverse communities. This would be demonstrated by knowledge of the traditions, values, and customs of the community being served. A strong candidate would also possess: • Strong customer service skills. • Strong computer skills. • People who would enjoy assisting patrons of all ages and abilities. • Clear communication skills. • Exceptional attendance, reliability and dependability. • Strong attention to detail. WHAT IS IT LIKE TO WORK ON OUR TEAM
The Juneau Public Libraries are the open door to exploration and lifelong learning, providing free access to shared resources and programs that entertain, enlighten, and educate. The Juneau Public Libraries are dedicated to service people from all walks of life. We use discretion and tact when interacting with patrons and hold patron confidentiality as one of the most important elements in the public service we provide.
The Assistant Library Technician II position is an important part of the Juneau Public Libraries. This person can expect to work with the public and library staff both in the library facilities and within the Juneau community.
Work at the Juneau Public Libraries offers an opportunity to serve the community in a positive way and a good balance between work and life. WORKING HOURS AND LOCATION
The Juneau Public Libraries have three locations: the Downtown Juneau Public Library (located atop the Marine Parking Garage on the waterfront), the Mendenhall Valley Public Library (located in Dimond Park), and the Douglas Public Library (located in the Douglas Community Building, a shared facility with the Fire Department). Library staff offices are located at the Downtown Library. The libraries are open 7 days a week, excluding CBJ holidays.
This position works Monday-Friday with weekly evening and occasional weekend shifts.
Typical Responsibilities This position provides specialized technical library support and covers both circulation and reference responsibilities on the library's public service desks. This position frequently uses library databases and electronic catalog, and assists patrons in the use of library services, materials, and facilities. This position works as part of a team of three (3) to collaborate with community groups to develop and implement educational and outreach programs for youth and adults with an emphasis on underserved populations. Typical responsibilities include the following: Works regular shifts and occasional relief shifts on public service desks. Under the direction of the Outreach Librarian, works to implement a wide range of diverse community events with an emphasis on programs services for community members who face barriers to traditional library use. Seeks opportunities to collaborate with community organizations and seeks to identify service gaps. Helps maintain ongoing programs and services within the library. Works with the Outreach/Adult Programming team to provide programs and services to adults and underserved community members. Works with the Youth Services team to provide programs and services to underserved youth. Assists seniors and the general public on utilizing library e-resources and technology. Uses a wide variety of standard office machines, electronic devices and audio-visual equipment. Employs considerable independent judgement to correct inappropriate patron conduct. Minimum Qualifications Education:
Graduation from high school or the equivalent.
Experience:
One (1) year of customer service experience that included the use of computer systems or databases.
SUBSTITUTION:
Six (6) months of experience as an Assistant Library Technician I at the CBJ or equivalent elsewhere.
OR
Post-secondary education in any academic discipline from an accredited college or university may be substituted for the required experience on the basis of 2.67 semester hours (4 quarter hours) for one month of experience. NOTE:
For some positions, experience working with pre-school age children in a structured environment or with specific populations is highly desired but not required.
Other:
Employee must have access to reliable transportation to transport self and library materials to library branches and locations where community programs are held.
Supplemental Information HIRING MANAGER CONTACT INFO
Hiring Manager:
Catherine Melville
Phone Number:
907-586-0443
Email:
catherine.melville@juneau.org Please read the below information carefully to ensure your application submission meets all submittal requirements.
Education If you are using education to meet the minimum qualifications, you must document your education in your application, and you may be required to provide transcripts.
Work Experience If you are using work experience to meet the minimum qualifications, you must document your work experience in the application.
If your application does not support minimum qualifications, you may not advance to the interview and selection phase of the recruitment.
NOTE:
Attaching a resume or curriculum vitae is not an alternative to filling out the application in its entirety. Noting "see resume or CV" or any similar response on any portion of your application may lead to a determination that your application is incomplete and removal from consideration for this job posting.
Application Assistance
For questions regarding application submission or system operation errors, please visit: If your question is not answered in the FAQ, you may contact the Department of Human Resources & Risk Management at (907) 586-5250 or human.resources@juneau.gov.
For applicant password assistance, please visit: EEO Statement
The City & Borough of Juneau complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities who require accommodation, auxiliary aides or services, or alternative communication formats, please call (907) 586-5250 or TTY: Alaska Relay 711 or 1-800-770-8973, or correspond with the Department of Human Resources & Risk Management at employment@juneau.gov or 155 Heritage Way, Juneau, AK 99801. The City and Borough of Juneau is an equal opportunity employer. Careers with the City & Borough of Juneau offer Many Benefits
The following information describes typical benefits available to employees of the City & Borough of Juneau.
Actual benefits received may differ based on position type and will be prorated for other than full time work.
Incumbents of Part-time Limited, Eaglecrest Limited, Short-term Temporary, Emergency and Intern positions are not eligible for the benefits described below.
Insurance Benefits
Health insurance, which includes employer contributions toward medical/vision/dental
No cost employee only plan available
Employer paid Basic Life insurance--$5,000 for employee, spouse & dependents
Additional optional coverage available Travel protection & financial services offered as part of the Life Insurance coverage
Optional group-based insurance premiums for
Term life with Accidental Death and Dismemberment (employee, spouse or qualified same sex partner, and dependents) Short-term Disability Accident Insurance Critical Illness Insurance Hospital Indemnity Insurance Pet Insurance
Employee-funded flexible spending accounts for tax savings on eligible health care or dependent care expenses
Employees are eligible for an employer funded Dependent Care Account (DCA) up to $5000.00 at open enrollment following 1 year of actively working.
Retirement Benefits Membership in the Public Employees Retirement System (PERS) Employer contribution into a defined benefit or defined contribution program, depending on your date of hire Option to enroll in the City & Borough of Juneau's Deferred Compensation Program with MissionSquare
Employer match available for participating PERS Tier IV employees
Note: The Defined Contribution Plan & Deferred Compensation Program offer a variety of investment options For more information on health, retirement and optional benefits for eligible employees visit:
Paid Leave and Holidays
Personal leave with an accrual rate increase based on time served
21 days of PL within first year of employment Personal leave includes Sick leave
Twelve paid holidays a year Six weeks Paid Parental Leave (to eligible employees)
Employee Wellness Program The Employee Wellness Program assists employees in making choices that support their physical, mental, and emotional wellbeing. The program provides: An opportunity to earn a health insurance premium discount of $1300 per year An Employee Assistance Program Wellness Pass Discounts to local and CBJ recreation facilities Health related webinars Office Ergonomic Assessments For more information on the Employee Wellness Program visit .
Additional Perks
Public Service Loan Forgiveness eligible employer Parking passes or bus passes provided for employees working in the downtown offices Free passes to Parks & Recreation field house, ice arena, and swimming pools
01
How much customer service experience do you have?
None 0-12 months 1-3 years 3+ years
02
How much experience do you have working with databases?
None 0-12 months 1-3 years 3+ years
03
How much experience do you have with enforcing policies, working with a code of conduct, or correcting disruptive behavior?
None 0-12 months 1-3 years 3+ years
04
How much experience do you have in planning and executing events and programs? (this means RESPONSIBLE for the details and organizing, not just volunteering or working an event or program offered by an organization)
None 1-5 events/programs 6-10 events/programs 11-20 events/programs More than 20 events/programs
Required Question