UMass Med School
ServiceNow Web Developer, Sr
Minimum Salary
US-MA-Shrewsbury
Job Location
2 days ago(2/27/2025 4:19 PM)
Requisition Number
2025-47692
# of Openings
1
Posted Date
Day
Shift
Exempt
Exempt/Non-Exempt Status
Non Union Position -W60- Non Unit Professional
Overview
POSITION SUMMARY: Under the direction of the Director or designee, the ServiceNow Web Developer, Sr functions in all phases of ServiceNow application development, design, architecture, implementation, and administration.
Responsibilities
ESSENTIAL FUNCTIONS: Build, design and implement new modules or functionalities for all ServiceNow instances.
Consult with stakeholders to understand the business needs in order to implement effective solutions. Monitor and analyze the University's ServiceNow architecture for potential enhancements or improvements. Provide support for multiple teams looking to embed their workflows into ServiceNow. Participate in the evaluation and research of third-party software and conduct feasibility studies to determine appropriate solutions for integrations into ServiceNow. Maintain a working knowledge of new trends within ServiceNow and new integrations or advancements that will improve the University's ServiceNow instance. Facilitate code reviews, support business processes, and participate in problem analysis and consultation. Work independently within guidelines, provide technical consulting on complex projects considering equipment capacity, limitations, operating time and desired results required. Enhance and make recommendations to Agile/ITIL/SDLC methodology. Work directly with the user and/or vendors to articulate and document user application needs. Design, develop, and implement, software solutions for UMMS IT customers. Develop and maintain proper technical and user documentation for each system in a consistent and structured manner. Identify and learn emerging technologies by participating in formal training when possible and by independent self-teaching and tutorials. Perform other duties as required.
Qualifications
REQUIRED QUALIFICATIONS: Bachelor's Degree in Information Systems, Computer Science, a related field, or equivalent experience 2+ years of related experience Experience with object-oriented/scripting languages and full stack development: UI, middle-tier, and backend. Strong object-oriented analysis, design and programming skills Experience building and consuming web services and API's. Experience with relational and non-relational database management systems, SQL coding and Object Relational Mapping tools such as Entity Framework. Experience working in / knowledge of Agile/Scrum framework. Experience using modern development processes/tools and developing through the complete Software Development Life Cycle. Excellent verbal and written communication skills required. Excellent problem-solving skills required.
Additional Information
PREFERRED QUALIFICATIONS: 3+ years supporting and developing within ServiceNow. 2+ years of ServiceNow administration. Scripting or programming experience including JavaScript, Jelly, Glide, HTML, XML and CSS. Experience in administration of a ServiceNow instance including the management of users, groups and roles, ACLs, business rules, workflows, UI actions, UI policies, dictionary, and catalog items. Experience or certification in ITSM (ITIL) process, including but not limited to Incident Management, Change Management, Problem, Asset Management, CMDB Management, Service Catalog, Cloud Management, and Problem Management modules. Experience in implementation and management of Orchestration and Discovery within ServiceNow. ServiceNow Admin and/or Developer Certification preferred. Experience with cloud technologies and services.
Minimum Salary
US-MA-Shrewsbury
Job Location
2 days ago(2/27/2025 4:19 PM)
Requisition Number
2025-47692
# of Openings
1
Posted Date
Day
Shift
Exempt
Exempt/Non-Exempt Status
Non Union Position -W60- Non Unit Professional
Overview
POSITION SUMMARY: Under the direction of the Director or designee, the ServiceNow Web Developer, Sr functions in all phases of ServiceNow application development, design, architecture, implementation, and administration.
Responsibilities
ESSENTIAL FUNCTIONS: Build, design and implement new modules or functionalities for all ServiceNow instances.
Consult with stakeholders to understand the business needs in order to implement effective solutions. Monitor and analyze the University's ServiceNow architecture for potential enhancements or improvements. Provide support for multiple teams looking to embed their workflows into ServiceNow. Participate in the evaluation and research of third-party software and conduct feasibility studies to determine appropriate solutions for integrations into ServiceNow. Maintain a working knowledge of new trends within ServiceNow and new integrations or advancements that will improve the University's ServiceNow instance. Facilitate code reviews, support business processes, and participate in problem analysis and consultation. Work independently within guidelines, provide technical consulting on complex projects considering equipment capacity, limitations, operating time and desired results required. Enhance and make recommendations to Agile/ITIL/SDLC methodology. Work directly with the user and/or vendors to articulate and document user application needs. Design, develop, and implement, software solutions for UMMS IT customers. Develop and maintain proper technical and user documentation for each system in a consistent and structured manner. Identify and learn emerging technologies by participating in formal training when possible and by independent self-teaching and tutorials. Perform other duties as required.
Qualifications
REQUIRED QUALIFICATIONS: Bachelor's Degree in Information Systems, Computer Science, a related field, or equivalent experience 2+ years of related experience Experience with object-oriented/scripting languages and full stack development: UI, middle-tier, and backend. Strong object-oriented analysis, design and programming skills Experience building and consuming web services and API's. Experience with relational and non-relational database management systems, SQL coding and Object Relational Mapping tools such as Entity Framework. Experience working in / knowledge of Agile/Scrum framework. Experience using modern development processes/tools and developing through the complete Software Development Life Cycle. Excellent verbal and written communication skills required. Excellent problem-solving skills required.
Additional Information
PREFERRED QUALIFICATIONS: 3+ years supporting and developing within ServiceNow. 2+ years of ServiceNow administration. Scripting or programming experience including JavaScript, Jelly, Glide, HTML, XML and CSS. Experience in administration of a ServiceNow instance including the management of users, groups and roles, ACLs, business rules, workflows, UI actions, UI policies, dictionary, and catalog items. Experience or certification in ITSM (ITIL) process, including but not limited to Incident Management, Change Management, Problem, Asset Management, CMDB Management, Service Catalog, Cloud Management, and Problem Management modules. Experience in implementation and management of Orchestration and Discovery within ServiceNow. ServiceNow Admin and/or Developer Certification preferred. Experience with cloud technologies and services.