Community Manager Job at LSA Management in Charlotte

Who is LSA Management?

LSA Management is a forward-thinking property management firm dedicated to providing top-tier services for apartment communities across the Southeast. We combine the expertise and passion of Laurel Street with a long-term focus on quality and impact, creating a unique opportunity to add value to residents, team members, and partners.

Headquartered in Charlotte, NC, we manage 3,000 units and aim to expand to 10,000 by 2030.

The Opportunity

As a Community Manager at LSA Management, you will play a crucial role in ensuring resident satisfaction and community profitability. You will oversee daily operations, foster a positive living environment, and drive financial growth. You will work closely with senior leadership to align community goals with company objectives, ensuring a seamless and efficient management process.

The Skillset

1. 5-7 years in Multifamily property management
2. 2+ years as a community/property manager
3. Skilled in resolving resident concerns
4. Proven leadership experience
5. LIHTC and Tax Credit knowledge preferred
6. Strong communication skills
7. Ability to interact with senior executives
8. Works well under pressure
9. Professional appearance
10. Proficiency in Microsoft Office

Experience

1. 5 years in property management (Required)
2. 5 years with Fair Housing regulations, LIHTC (Required)
3. 3 years with Yardi and/or RealPage experience (Required)
4. 5 years as a Community Manager (Required)

90 Days at LSA Management

We believe in setting clear expectations and goals from the start. Here's what your first 90 days will look like:

First 30 Days:

1. Understand the community's financial health and resident satisfaction levels
2. Meet with Leadership to understand community goals and current challenges
3. Review and familiarize yourself with company policies and procedures

First 60 Days

1. Implement strategies to improve resident satisfaction and retention
2. Begin driving financial growth through effective marketing and leasing
3. Foster a collaborative and inclusive team environment

90 Days & Beyond

1. Achieve 0% rent delinquency
2. Ensure all community operations align with company goals
3. Continue to build and maintain strong relationships with residents and team members

The Interview Process

We want our interview process to reflect our culture: transparent and collaborative. Here's what you can expect:

Our First Chat: Meet with the Talent Acquisition Specialist to discuss your background, what you can bring to LSA Management, and what you're looking for in your next role.

The Hiring Manager Interview: Dive into the role, team expectations, and what success looks like at LSA Management.

The Technical Assessment: Depending on the role, you may be asked to complete a technical assessment to demonstrate your skills.

The Panel: Depending on the role, you may be asked to do a panel interview onsite. Learn more about the team, responsibilities, and workflows. Be prepared to discuss past projects and how you collaborate with others.

Job Type

1. Full-time

Benefits

1. 401(k) with matching
2. Dental, health, and vision insurance
3. Employee assistance and discount programs
4. Flexible schedule and spending account
5. Life insurance
6. Paid time off and parental leave
7. Professional development assistance
8. Tuition reimbursement

Schedule

1. 8-hour shifts, Monday to Friday
2. Saturday's based on property needs

Salary: $27.00 - $29.00 per hour

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