Library Technician I - Passport Services (Octavia Fields Branch Library) Job at

Library Technician I - Passport Services (Octavia Fields Branch Library)

Join to apply for the Library Technician I - Passport Services (Octavia Fields Branch Library) role at Harris County.

Position Description

This position is responsible for processing U.S. applications. Reviews passport applicant information, ensures applications are completed and submitted correctly and in a timely fashion, answers questions about passport applications, and follows up on problem applications as needed. Keeps internal and external records of passport applications and activities, following all regulations and requirements established by Harris County Public Library and the federal government. Demonstrate knowledge of all library operations and deliver exceptional customer service experience.

Duties and Responsibilities:

• Accepts and processes U.S. passport applications.
• Verifies application for proper completion, presentation of documentary evidence of birth in the United States or naturalization, and records the evidence submitted for proof of identity.
• Confirms the submission of necessary supporting materials.
• Collects fees; prepares transmittal forms and envelopes for mail.
• Prepares cash and credit card receipts documentation.
• Stays up-to-date on passport application procedures.
• Answers informational and directional questions about passport applications.
• Addresses and resolves issues or problems related to passports.
• Performs passport desk opening and closing procedures and participates in general library opening and closing procedures.
• Maintains records per the library's and the U.S. government's retention policies, passport files, and supplies.
• Tracks, compiles, and submits passport statistics.
• Maintains supply of passport-related printed materials for public distribution.
• Provides circulation services tasks and supports programs.
• Provides customer service and manages customer accounts using the integrated library system software in the library and during outreach events.
• Basic reference service in the library and during outreach events.
• Attends staff meetings and activities and actively serves on committees.
• Other duties as assigned.

Requirements

Education:

• High School diploma or GED equivalency.

Experience:

• One (1) year of customer service experience.

Legal Requirements:

• Must meet the listed U.S. Department of State Bureau of Consular Affairs requirements to perform Passport Application Agent duties:
• Are at least 18 years of age.
• Are U.S. citizens or U.S. nationals.
• Are permanent full-time or part-time employees (not temporary, contractual, ad hoc, or volunteer).
• Are not on parole or probation related to any federal, state, or local felony or misdemeanor related to breach of trust or moral turpitude.
• Are not presently under indictment for any federal, state, or local felony or misdemeanor related to breach of trust or moral turpitude.
• Are free of any federal, state, or local felony convictions or misdemeanor convictions related to breach of trust or moral turpitude.

Additional Requirements:

• Unofficial copies of transcripts are required along with the application.
• Available and reliable transportation for work-related duties.

Knowledge, Skills and Abilities:

• Knowledge of administrative and clerical procedures and systems.
• Ability to make judgments and decision-making skills.
• Ability to apply critical thinking skills.
• Time management skills.
• Knowledge of standard practices for providing customer services in libraries.
• Proficient in MS Office Suite (Word, Excel, PowerPoint, Outlook).
• Excellent communication skills (verbal & written).
• Ability to establish and maintain effective working relationships.
• Ability to work well with public and staff members.
• Proficient with Social Media (Facebook, Twitter, Instagram, etc.).
• Proficient with the Internet and Office 365.
• Must use your personal mobile device for our Multifactor Authentication process.

Preferences

• Bilingual (preferred).

General Information

Position Type and Typical Hours of Work:

• Full-Time | Regular
• Typical shifts are Day, Evening, Nights, Weekends, etc.

Salary:

• $ 16.76 Per Hour
• Paid Biweekly.

Work Location:

• Octavia Fields Branch Library – 1503 South Houston, Humble, TX 77338.

Work Environment:

• This job typically operates in a professional office environment.
• This role routinely uses standard office equipment.
• At times, work can be performed in an outdoor environment.
• There could be exposure to dangerous or aggressive/adverse populations.

Physical Demands:

• Some duties would require the ability to lift up to 20 pounds and bending and standing for periods at a time.

Reporting Relationships:

• Reports to Positions: Branch Manager, Assistant Branch Manager, or Library Technician Supervisor.
• Supervises Positions: None.

Employment may be contingent on passing a drug screen and meeting other standards. Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.

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