City of Davenport, Iowa is hiring: Library Sr. Clerk | Part-time (25 hours/week)

Why work for The Library?

We're not just about books—we’re a community hub where imagination, learning, and connection thrive. If you are enthusiastic about making a positive impact in your community and providing public service, we invite you to join us in our mission to connect a diverse community to resources that educate, enrich, and entertain. Ready to turn the page on a new adventure? Come be part of our team!

Starting Pay: $18.91/hr After 6 Months: $19.34/hr

We also offer:

• Iowa Public Employee’s Retirement Pension plan
• 14 paid holidays
• Paid vacation and sick time

This position provides excellent customer service and is the first point of contact for the public; assists patrons with their library accounts and helps them find what they are looking for or connecting them to someone else who can help them; provides assistance with equipment and technology questions; checks materials in/out and operates automated materials handling equipment; promotes The Library when interacting with patrons; performs a variety of clerical activities; and performs various other duties as assigned. This position may require scheduling at any library facility as well as off-site locations during days, nights, and weekends.

• Creates a welcoming environment by providing excellent customer service and maintaining the appearance of public areas.
• Demonstrates commitment to The Library’s mission and vision by actively promoting services and resources.
• Communicates effectively with colleagues, patrons, stakeholders, and the community by responding to queries in a timely manner.

• Manages the registration and issuance of new library cards.
• Utilizes the integrated library system and other library software to manage patron accounts and provide access to library materials.
• Assists patrons with technology and self-service options.
• Occasionally assists with library outreach in the community.
• Runs statistical circulation reports and manages notices.
• Assists patrons with checking out and returning materials.
• Processes reports to pull requested items for hold.

• Meet patrons at their point of need by working a service point and routinely roving public areas.
• Processes patron payments and distributes change.

Minimum Requirements:

High school diploma or equivalent and two (2) years of in-person customer service experience.

• Excellent verbal and written communication skills.
• Strong interpersonal skills and the ability to work effectively with colleagues and diverse groups.
• Demonstrated skills in customer service and the ability to effectively problem solve.
• Demonstrated skills in basic computer, software, and technology tools.
• Ability to perform, organize, and prioritize work independently.
• Knowledge of basic money handling principles.