On-Call Radio Dispatcher Job at School Of Social Work At Monmouth University in

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Job Position Details

Requisition Number: S487P

Job Position Title: On-Call Radio Dispatcher

Department: University Police

Immediate Supervisor Title: Captain

FLSA: Non-exempt

Grade: 9

Union: Non-Union

Status: Part-time

Total Authorized Work Hours per Week: 24

Total Authorized Work Weeks per Year: 52

Advertised Rate of Pay: $22.92 per hour (external)

Position Summary

Monmouth University is seeking applications for On-Call Radio Dispatchers in the University Police department. The candidate would be expected to receive incoming telephone or alarm system calls regarding emergency and non-emergency police and fire service, emergency ambulance service, information and after hours calls; determine response requirements and relative priorities of situations, and dispatch units in accordance with established procedures; relay information and messages to and from emergency sites, to law enforcement agencies, and to all other individuals or groups requiring notification.

Required Skills

• Must be able to utilize a variety of computer software programs in order to successfully complete assigned tasks.
• Excellent interpersonal, organizational, and communication skills.
• Must be able to treat confidential and sensitive information appropriately.

Other Requirements

Ability to complete Dispatch Desk reports and other related reports. Must be reliable, able to monitor several radios and telephones concurrently, remain calm under pressure, and be able to communicate effectively with students, employees, and the general public. Willingness to work on University holidays and to work overtime when required.

Preferred Qualifications

• Radio dispatch experience.
• Knowledge of MS Office.

Job Duties

1. Determine response requirements and relative priorities of situations, and dispatch units in accordance with established procedures.
2. Record details of calls, dispatches, and messages.
3. Question callers to determine their locations, and the nature of their problems in order to determine the type of response needed.
4. Enter, update, and retrieve information from teletype networks and computerized data systems regarding such things as wanted persons, stolen property, vehicle registration, and stolen vehicles.
5. Relay information and messages to and from emergency sites, to law enforcement agencies, and to all other individuals or groups requiring notification.
6. Receive incoming telephone or alarm system calls regarding emergency and non-emergency police and fire service, emergency ambulance service, information and after hours calls.
7. Maintain access to, and security of, highly sensitive materials.
8. Maintain files of information relating to emergency calls such as personnel rosters, and emergency call-out and pager files.
9. Operate base radio for 2-way communications with Police and Facilities Management personnel.
10. Monitor transmissions from Monmouth County Radio and scanners from adjacent Police Departments.
11. Issue parking decals and other permits.
12. Record vehicle registration/information into the database.
13. Obtain “look ups” from county and state computer systems.
14. Monitor the computerized 911, fire, and security alarm systems.
15. Other duties as assigned.

Supplemental Questions

Required fields are indicated with an asterisk (*).

• * Are you able to utilize a variety of computer software programs in order to successfully complete assigned tasks?
  • Yes
  • No
• Where did you hear about this job opening?

  (Open Ended Question)