Studio Head - Charleston, SC Job at (PTW) Pole To Win International in Charlesto

Studio Head

Location: Charleston, South Carolina - On-Site

The Studio Head is responsible for the overall performance of the Charleston, South Carolina studio, overseeing strategy and day-to-day operations with direct or dotted-line oversight of all teams. This role involves growing and managing our Quality Assurance businesses in gaming.

Success will be measured by delivering exceptional results for clients, meeting internal KPIs, and ensuring the studio is poised for organic and new client growth within existing and emerging markets.

This fast-growing game services studio requires a combination of vision and execution, a background in quality assurance in gaming, a passion for building and growing healthy teams, and a strong sense of entrepreneurship. The ideal candidate will be an adaptable, authentic leader with strong analytical and communication skills, fostering collaboration, improving processes, mentoring new talent, and managing a large-scale profit center.

What you’ll be doing

• Provide leadership and strategic direction for the site, ensuring employee and client satisfaction, as well as profitability.
• Oversee site operations, ensuring optimal resource allocation and driving improvements in gaming services, especially in quality assurance for game testing.
• Manage the site’s budget and P&L.
• Ensure client SLAs and quality standards are met or exceeded.
• Position the site for growth opportunities with new and existing clients, developing strong client relationships.
• Improve the organization through best practices, procedures, policies, and technology.
• Ensure compliance with InfoSec, H&S, legal, and other standards.
• Mentor direct reports, manage performance and KPIs, and support development through formalized plans and coaching.
• Support the setup of new projects and enhancements to existing engagements.
• Serve as an escalation point for client concerns.
• Represent and promote the PTWI brand in the community.

What we’re looking for

• At least 8 years of progressive experience in managing Quality Assurance Operations in gaming, with a minimum of 3 years leading a site.
• Experience managing operations at a strategic level in a fast-paced global organization.
• Experience managing teams within the games services sector including Localization, Quality Assurance, LQA, Player Support.
• Experience managing P&L.
• Experience as a vendor.
• Experience in client-facing roles with a track record of outperforming SLAs and KPIs.
• A proven ability to inspire exceptional performance from teams and act as an ambassador of PTW’s culture of quality and flexibility.
• Bachelor’s degree or equivalent experience.
• Experience in outsourced service environments, managing multilingual teams, or change/project management frameworks is a distinct advantage.

Who we are

Since 1994, Pole To Win has provided outsourced Quality Assurance, Customer Experience, and Localization Services to the Interactive Media, IoT, Technology, and e-Learning markets. Our service lines include Quality Assurance, Quality Engineering, Localization, Translation, Customer Experience, Talent Acquisition, and Audio Production.

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Competitive Base Salary & bonus

Full-time benefits