Manager, UX Programs and Operations, Consumer UX Job at Google Inc. in New York

Manager, UX Programs and Operations, Consumer UX

Advanced

Experience owning outcomes and decision making, solving ambiguous problems and influencing stakeholders; deep expertise in domain.

Minimum Qualifications:

• Bachelor’s degree or equivalent practical experience.
• 10 years of experience managing and scaling UX related programs.
• 10 years of experience driving operational efforts across organizations.
• 3 years of experience managing and developing a team.
• Experience with UX disciplines and user-centered development tools and methodologies.
• Experience analyzing data and leveraging insights to develop solutions.

Preferred Qualifications:

• Program Management experience within a Design or UX organization.
• Experience with the product development lifecycle.
• Experience leading across geographically distributed teams.
• Experience improving the velocity/productivity of teams, products, and systems.
• Knowledge of industry-wide technology trends and issues.
• Ability to identify problems across organizations and create programs and processes to solve them.

About the Job

At Google, we follow a simple but vital premise: "Focus on the user and all else will follow." UX Programs & Operations at Google drive projects within our UX organizations by increasing communication and connection points, streamlining the UX design process, and driving a culture of user-centered development.

Google User Experience (UX) is made up of multi-disciplinary teams of UX Designers, Researchers, Writers, Content Strategists, Program Managers, and Engineers: we care deeply about the people who use our products. The UX team plays an integral part in gathering insights about the attitudes, emotions, and behaviors of people who use our products to inspire and inform design. We collaborate closely with each other and with engineering and product management to create industry-leading products that deliver value for the people who use them, and for Google’s businesses.

As a UX Program Manager (UX Programs & Operations), you will combine expert project management skills with a passion for user experience to help your team improve the design of products that are used by billions of users. You’ll plan projects, define milestones, assess risks, create actionable insights, and ensure projects meet deadlines. You’ll harmonize the work of UX Designers, Researchers, Content Strategists, UX Engineers, and other UX disciplines, while also working closely with our Engineering and Product Manager cross-functional partners, to drive UX team objectives and create innovative experiences for our business, products, and users.

User experience is at the forefront of how we create intuitive, innovative, and beautiful products that people love. We strive to learn and understand our users’ needs, behaviors, and emotions to gather insights that inform product strategy and design. Our UX teams include designers, researchers, content strategists, and engineers who are passionate about quality, usability, and simplicity. We work on collaborative teams to solve complex challenges and craft experiences that highlight our products’ unique capabilities and personalities.

Responsibilities

• Manage a team of UXers, providing leadership and support to cultivate their growth and development, while ensuring the team delivers high-quality outcomes for projects.
• Drive the vision for operational excellence across UX teams to deliver the highest level of trust-building and strategic counsel across large scale, high impact projects.
• Develop program roadmaps and establish user-centered project goals in line with long-term success.
• Oversee critical efforts for broader or cross-functional projects, programs, and strategies.
• Advocate the establishment of key UX metrics that drive a culture of user-centered development across a wide range of program work.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law.

To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.

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