Technical Writer Job at Corps Team in New York

Technical Writer

Our client is seeking a Technical Writer for a full-time, direct hire position with a full benefits package to include fully paid medical insurance for the employee, 401k with match and generous PTO. Our client is an agile consulting firm experiencing significant growth. The recruiting and staffing of this position is being handled by Corps Team on behalf of our client. This role is hybrid with at least three (3) days per week on site in Washington D.C. The salary for this position will start at $75,000 with a possibility of increase based on experience. Candidates must be local to the Washington D.C. metro area. Relocation assistance is NOT offered.

Major Duties and Responsibilities

We are seeking a Technical Writer with 2 years of experience to create clear, concise, and user-friendly documentation for our products, systems, and processes. The ideal candidate will work closely with engineers, product managers, and other stakeholders to develop technical guides, manuals, online help content, and FAQs that improve user understanding and experience.

Documentation Development

• Write, edit, and maintain technical documentation, including user manuals, API documentation, knowledge base articles, and process guides.
• Translate complex technical concepts into easy-to-understand language for various audiences, including end users, developers, and internal teams.
• Ensure documentation is consistent, well-structured, and follows company style guides.

Collaboration & Research

• Work with subject matter experts (SMEs), developers, engineers, and product teams to gather technical information.
• Conduct interviews and research to fully understand product functionality and workflows.
• Collaborate with UX/UI designers and support teams to ensure documentation aligns with user needs.

Content Management & Publishing

• Manage documentation in content management systems (CMS) or documentation tools such as Confluence, MadCap Flare, or Git-based systems.
• Format and publish content across various platforms, including web, PDF, and in-app guides.
• Maintain version control and update documentation based on product releases and feedback.

Quality & Usability Improvements

• Conduct usability testing and solicit feedback to enhance documentation effectiveness.
• Improve existing documentation by refining structure, language, and visuals.
• Stay up to date with industry trends and best practices in technical writing.

Required Qualifications:

• Bachelor’s degree in Technical Communication, English, Computer Science, or a related field.
• 2+ years of experience in technical writing or documentation.
• Strong proficiency in writing, editing, and structuring technical content.
• Experience with documentation tools such as Microsoft Word, MadCap Flare, Confluence, SharePoint or Markdown.
• Basic understanding of software development concepts, APIs, and version control systems (e.g., Git).
• Excellent communication and collaboration skills.

Preferred Qualifications:

• Experience with API documentation tools like Swagger, Postman, or ReadMe.
• Knowledge of HTML, CSS, or basic scripting languages.
• Familiarity with Agile methodologies and working in a software development environment.
• Experience with graphics or diagramming tools like Visio, Lucidchart, or Adobe Illustrator.

Other requirements:

• U.S. citizenship is required for this position due to government contracts.
• Ability to work on site in Washington, D.C. at least 3 days per week. Relocation assistance is not available for this role.

Corps Team is an equal opportunity employer and does not discriminate on the basis of age, race, color, creed, religion, national origin, ancestry, citizenship status, sex, veteran status, disability, genetic information or any other characteristic prohibited by applicable federal, state or local law.

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