Service Writer Job at Weisiger Group in Savannah

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We're a family-owned company under our third generation of leadership and have built our business based on the principles of trust, integrity, and a desire to help our customers and employees succeed.

We're looking for hard-working, team-oriented professionals who enjoy working on new challenges every day. We believe our employees are the key to our success, and we're committed to providing a work experience that helps our team grow to their full potential. We offer great benefits, competitive salaries, and opportunities for advancement to all our employees.

Essential Functions:

• Email account manager, technician, & Service with customer approved quote attached.
• Enter quote data in Quote Log database.
• Generate off lease quotes and send to customers for approval (CC: PSSR).
• Monitor quote database to see if any quotes are 3 days late. Action appropriately.
• Send "Open" quotes out to customers as a reminder of jobs that have not been accepted/rejected.
• Monitor quote database to see if any quotes are expired (30 days).
• Resend expiring quotes to customer and account manager.
• Review quoting metrics with account managers and service/operation managers.
• Run report and update Finalized Billed Amount in database.
• Meeting with PSSR/Account Managers to discuss where we missed quotes and why we missed them.
• Create and submit quotes for customer jobs as jobs come in.
• Other duties as assigned.

Qualifications:

• High school degree or equivalent.
• 3-5 years of experience in a service environment, with a focus on customer service/support highly preferred.
• Proficient in Microsoft Office (Word, Excel, Outlook, and PowerPoint).

Workplace Requirements:

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands:

While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to sit. The employee must frequently lift, carry, push, pull and/or otherwise move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment:

While performing the duties of this Job, depending on site location, the employee may be exposed to moving mechanical parts and equipment. The employee may occasionally be exposed to high, precarious places, fumes or airborne particles; outside weather conditions and vibration. The employee may occasionally be exposed to wet and/or humid conditions; toxic or caustic chemicals; extreme cold; extreme heat and risk of electrical shock. The noise level in some work environments is occasionally loud.

We are an Equal Opportunity Employer. We require all employees to treat all our employees and candidates as equals. All personnel actions are conducted in the spirit of equal employment.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

Industries

IT Services and IT Consulting

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