Senior Technical Writer Job at Beamer and Userflow in Raleigh

Job Title: Senior Technical Writer

Location: Remote, USA

About Us: At Beamer, we're transforming how product teams connect with their customers. Our platform empowers product leaders and marketers to build solutions their users genuinely love, making us the go-to choice for product marketing teams worldwide.

With our acquisition of Userflow and investment and partnership with Camber Partners, a San Francisco-based firm known for scaling product-led growth companies, we're expanding into Product Onboarding and Analytics, strengthening our position in the Product Management ecosystem.

We're profitable, growing, and backed by investors behind success stories like Dropbox, Solarwinds, and Datadog. As an early-stage company, we offer something unique: the stability of proven success combined with boundless opportunities to make an impact. If you're strategically minded and eager to build something meaningful from the ground up, you'll find your place at Beamer.

About the Role: The Senior Technical Writer will report into the Product org, and will collaborate with cross-functional teams to own and maintain educational documentation for our customers, creating user-friendly experiences in our knowledge base and within our product.

Responsibilities:

• Own and maintain the knowledge base for both Beamer and Userflow products, contributing to overall customer education and adoption
• Collaborate with PMs, Designers, Developers, and Customer Support throughout the PDLC to to update and develop high-quality technical documentation. Create and maintain documentation, including user guides, API documentation, and product release notes
• Create and own a cross-functional process for all documentation across both Userflow and Beamer products
• Develop and support content content strategy for the product with Product Leadership
• Follow audience-centered methods to understand learning needs
• Continuously improve content based on user feedback, customer success collaboration, and data analytics
• Partner with marketing and PMs on external webinars and overall customer education efforts
• Collaborate with PMs and Design to explore new approaches that will provide the best in-app contextual guidance for users

What you'll be measured on:

• The accuracy and effectiveness of your documentation of our products
• The impact your documentation has on our customers
• The impact your documentation has on our support team and GTM team

• At least 3 years of experience in software technical writing, preferably in SaaS
• BA/BS or MS in Technical Communication, English, Human-Computer Interaction, or related discipline (or relevant experience)
• Highly skilled on content management systems and documentation tools
• Exceptional organizational skills with the ability to multi-task and manage multiple processes, programs, and procedures simultaneously while working under pressure to meet deadlines
• The ability to work successfully in a high-energy, globally remote, fast-paced, rapidly changing environment is a must
• Proven experience in content design and strategy
• Excellent verbal, written, and interpersonal communication skills
• Able to work independently with leadership guidance and feedback

Benefits

• Competitive salary
• Paid Time Off (Vacation, Sick & Public Holidays)
• Comprehensive health and wellness benefits
• Professional development opportunities
• Collaborative and inclusive work environment

Beamer is committed to being an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Beamer is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process.