User Experience Strategy & Insights Manager Job at Direct Supply in Milwaukee

Position Summary:

Direct Supply is building the future of healthcare technology with industry-leading products, solutions and platforms to help improve the lives of millions of seniors and those who care for them.

In the User Experience Strategy & Insights Manage position, you'll drive the evolution of our UX strategy, leveraging AI-powered insights to create seamless, intuitive, and accessible user experiences. You'll collaborate across teams to translate data-driven research into impactful, customer-centric strategies that enhance engagement, usability, and personalization across digital platforms.

Skills Needed:

• Applies AI and Technology - Identifies opportunities to boost efficiency and add value using AI and tech. Embraces and applies digital innovations and tech solutions to build business. Eagerly learns and integrates new technologies where they matter most.
• Deals with Ambiguity - Adapts smoothly to change and thrives in ambiguity, maintaining composure and productivity. Maintains progress despite incomplete information and tackles complex issues constructively.
• Effectively Collaborates - Forges strong partnerships and works productively with others to achieve common goals. Finds common ground to solve problems and seeks out diverse perspectives to inform decisions. Quickly earns trust, puts others at ease, and shows empathy.
• Solves Problems - Uses technology and sharp logic to craft inventive solutions to complex issues, digging deep to tackle root causes. Conducts impartial analysis, leaving no stone unturned for comprehensive insights.
• Strong ability to conduct UX research and behavioral analysis to inform experience optimization and design decisions.
• Deep expertise in user-centered design principles, usability best practices, and experience analytics. Proficiency in AI-enhanced UX tools and automation platforms for research and design.

What You'll Do and Impact:

• Lead the development and implementation of the company's UX strategy across all customer touchpoints.
• Ensure a cohesive UX design framework that enhances usability, accessibility, and engagement across digital platforms.
• Collaborate with product, engineering, marketing, and creative teams to craft data-informed UX strategies that align with business objectives.
• Leverage AI-powered analytics to optimize user flows and drive personalization.
• Conduct user research initiatives, including AI-driven sentiment analysis and predictive modeling, to understand behaviors, pain points, and preferences.
• Partner with AI/data science teams to refine UX strategies and enhance digital experiences through intelligent automation.
• Advocate for a user-first mindset and champion usability best practices across teams.
• Align UX efforts with key business KPIs to drive customer satisfaction, retention, and growth.

Experience:

• 8+ years of experience in UX strategy, user research, or experience design roles at scale.
• Proven experience using AI to enhance UX outcomes and drive business value.
• Strong portfolio showcasing UX case studies, user-centered designs, and strategic impact.
• Expertise in UX research methodologies, usability testing, and behavioral analytics.
• Demonstrated ability to influence cross-functional leadership and drive UX adoption.

Additional Items of Interest:

• Experience in e-commerce, healthcare, or technology-driven industries.
• Background in content strategy, AI-driven user interactions, or digital accessibility.
• Familiarity with AI-powered design tools and automation platforms.

Job to be performed in the location listed. Generous benefit package available. Click here to learn more.

Direct Supply, Inc. and its U.S. subsidiaries are equal opportunity and affirmative action employers committed to diverse workforces.

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